Account Executive - Retail, Leisure and Hospitality

Willis Towers Watson; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk management firm is seeking a growth-focused Account Executive in Ipswich. You will manage a portfolio of high-value clients across the retail, leisure, and hospitality sectors, providing tailored risk management solutions. The ideal candidate has excellent account development skills, experience in technical insurance, and strong relationship-building capabilities. This position is offered on a hybrid basis.

Qualifications

• Excellent knowledge of account development and client relationship management.
• Experience managing the annual renewal cycle and coordinating with Account Directors and service teams.
• Technical insurance knowledge across major classes.
• Sector experience in retail, leisure, or hospitality is preferred.

Responsibilities

• Manage a portfolio of clients across retail, leisure, and hospitality sectors.
• Identify growth opportunities within existing accounts.
• Coordinate with WTW’s broking teams and market contacts.
• Deliver excellent service aligned with WTW’s standards.

Skills

Client relationship management

Account development

Communication

Negotiation

Influencing skills

Education

Professional qualifications such as ACII or equivalent

Job description

Description

The Role

We are seeking a growth-focused Account Executive to join our Retail, Leisure and Hospitality Practice within WTW’s Corporate Risk & Broking division. You will manage a portfolio of clients across these sectors, including complex, high-value accounts requiring tailored risk management solutions. This role is based in our WTW London office and offered on a hybrid basis.

Client Relationship Management

• Understand the risk landscape across the retail, leisure and hospitality sectors, including reputational, cyber, and operational exposures
• Build strong relationships with clients, including multi-site and international operations
• Collaborate with internal specialists to deliver data-driven insurance solutions
• Support programme structuring, pricing, and placement strategies tailored to sector-specific needs.

Business Development

• Identify growth opportunities within existing accounts across retail, leisure and hospitality
• Support cross-selling initiatives across WTW’s broader service offerings
• Maintain deep knowledge of insurance products and market trends relevant to these sectors.

Placement Management

• Coordinate with WTW’s broking teams and market contacts to place programmes effectively
• Ensure compliance with FCA and contract certainty standards
• Review client documentation and policy coverage for sector-specific risks.

Operational Delivery

• Deliver excellent service aligned with WTW’s standards and client expectations
• Support budgeting, forecasting, and revenue tracking for the practice
• Contribute to the development of client service plans and performance metrics.

Qualifications

The Requirements

We welcome applications from individuals with diverse backgrounds and experiences who can demonstrate:

• Excellent knowledge of account development and client relationship management
• Experience managing the annual renewal cycle and coordinating with Account Directors and service teams
• Technical insurance knowledge across major classes
• Sector experience in retail, leisure or hospitality is preferred
• Ability to build relationships with clients, prospects, and internal/external stakeholders
• All-inclusive communication, negotiation, and influencing skills
• Professional qualifications such as ACII or equivalent are welcomed but not essential.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]