Account Executive - New Business

Diligent; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A governance technology firm is seeking an Account Executive to drive revenue growth for both new and existing accounts. This role requires managing the entire sales cycle, building strong relationships, and utilizing strategic thinking to align solutions with customer needs. The firm offers a flexible hybrid work environment and values creativity and diversity in its collaborative culture. Candidates should have at least 5 years of experience in account management, preferably in regulated industries.

Benefits

Flexible work environment

Comprehensive health benefits

Generous time-off policy

Wellness programs

Qualifications

• 5 years of experience in account management within regulated industries.
• Strong communication and presentation skills.
• Self-motivated and results-driven.

Responsibilities

• Drive revenue growth for existing and new accounts.
• Manage the end-to-end sales cycle from opportunity to deal close.
• Build relationships with senior leaders and stakeholders.

Skills

Account management

Relationship building

Strategic thinking

Communication

Problem-solving

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team re‑imagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity.

The Account Executive is responsible for driving revenue growth for existing and new accounts for all products. Success in this position is measured by increasing the products used by existing customers, moving existing customers to the Diligent One platform and selling the Diligent One Platform to new customers. This individual contributor position is responsible for initial prospect/customer meetings, pipeline management and accurate forecasting through to deal completion. The Account Executive leads the strategic execution of account plans and orchestrates internal expertise to deliver on and grow accounts. The role follows a hybrid work model; if located within commuting distance to one of our office locations, onsite work is expected at least 50% of the time.

Key Responsibilities

• Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities.
• Responsible for prospecting new and existing business within the designated vertical/territory for complex accounts with longer sales cycles.
• Adopt a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
• Build deep relationships with prospects and customers during interactions by being customer‑focused and consistently honoring commitments and connecting the customer to internal commercial stakeholders to foster product growth.
• Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborate with key stakeholders to drive integrated joint account wins for mutual business growth.
• Lead the coordination of Sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales‑generating importance, and account risks.
• Develop specialized business plans for customers that drive business outcomes to generate new business and upsells. Present business plans to customers to generate new non-qualified opportunities.
• Create and lead feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback.
• Demonstrate Sales excellence by managing the end‑to‑end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed, etc. on a regular basis.
• Demonstrate a deep understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry.

Required Experience / Skills

• 5 years proven track record of success in account management/new business and achieving revenue targets within highly regulated industries or the GRC industry.
• Ability to build and maintain relationships with senior leaders and stakeholders at different levels of the organization.
• Continuous learning, including proven knowledge and expertise of internal products and external industry trends and customer landscape.
• Strong communication, presentation and influencing skills.
• Demonstrated strategic thinking and ability to align technology solutions with business objectives.
• Self‑motivated, results‑driven, and ability to work in a fast‑paced and dynamic environment.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature and thrive in exploring how things can be done differently, both internally and for our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs, to name a few.
• We have teams all over the world. Headquarters are in New York, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority. We foster and encourage diversity through Employee Resource Groups and provide resources and education to support learning, dialogue and understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart and creative people who want to build the software company of the future and make the world a more sustainable, equitable and better place.

Equal Opportunity – We are proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, or sexual orientation in accordance with applicable laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].