Account Executive

Serve First CX Limited; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer experience firm in the UK is seeking an experienced Account Executive to drive sales for their innovative feedback solutions. In this role, you will own the sales cycle from prospecting to closing while collaborating closely with leadership. The ideal candidate has at least 3 years of B2B sales experience, especially in CX or SaaS, and thrives in consultative sales environments. This position offers a competitive salary, aggressive commission structure, and a flexible, hybrid working culture.

Benefits

Competitive base salary

Uncapped commission

Generous benefits package

Flexible working culture

Qualifications

• At least 3 years of B2B sales experience, preferably in CX, SaaS, or consultancy.
• Thrives in a consultative sales environment focusing on senior-level buyers.
• Motivated by solving real business problems and engaging in value-driven conversations.

Responsibilities

• Sell the complete suite of customer satisfaction surveys and feedback solutions.
• Own the sales cycle from prospecting to closing with full autonomy.
• Collaborate with leadership on sales strategy and targeted campaigns.

Skills

B2B sales experience

Consultative sales

Energy and independence

Commercial acumen

Job description

Overview

Serve First is dedicated to transforming businesses through exceptional customer experience. We don't just help companies gather feedback we help them act on it. Our platform turns customer andemployee data into AI-generated insights, ready-made action plans, and automated workflows,empowering frontline teams to respond faster, smarter, and more effectively.

We work with multi-site brands across hospitality, retail, leisure, and healthcare, helping them identifywhat to focus on first and guiding them through meaningful change. With built-in AI and ourKnowledgeBase modules, our solutions ensure the next best actions are clear, achievable, andalways connected to measurable outcomes.

The Role

As a high-performing Account Executive, you''ll play a key role in our growth.

You will :

• Sell the full Serve First suite : customer satisfaction surveys & feedback solutions, mystery shopping, AI-powered feedback analytics, digital surveys, action planning tools, and advisory services
• Own the sales cycle from prospecting to close, with full autonomy
• Collaborate closely with the Chief Revenue Officer (CRO) on targeting and strategy
• Partner with the Head of Marketing to align campaigns and messaging
• Work hand-in-hand with our SDRs to convert inbound and outbound leads
• Engage senior stakeholders in Operations, Marketing, HR, and CX roles
• Drive revenue through consultative, solution-focused selling that delivers clear business impact

About You

Were looking for someone who :

• Has at least 3 years of B2B sales experience (CX, SaaS, or consultancy sales preferred)
• Thrives in a consultative sales environment and excels with senior-level buyers
• Is motivated by value-driven conversations and solving real business problems
• Brings energy, independence, and commercial acumen to every deal
• Wants to play a part in shaping how customers experience transformation, not just reporting on it

What We Offer

• Competitive base salary with aggressive, uncapped commission and generous benefits package
• Direct collaboration with the CRO and leadership team
• Flexible, hybrid working culture
• A chance to influence the commercial direction of a fast-growing CX company
• Access to innovative technology that changes how businesses take action on feedback

Ready to Make an Impact?

If you're excited by helping businesses move from analysis to action and want to sell tools that makea real difference - we'd love to hear from you.