Account Executive

Manchester Digital; Manchester; Hybrid; GBP 40,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Life insurance

Enhanced pension options

Sick leave

Personal training allowance

Buy/sell holiday

Job summary

MaxContact is seeking an ambitious Account Executive to drive revenue growth by managing mid-market opportunities and converting prospects into long-term customers. You will be the commercial engine, using AI-powered prospecting and CRM tools to move fast and deliver value.

You will own the full sales lifecycle, collaborate with cross-functional teams, and apply a value-based approach to solve customer pains with measurable outcomes.

Qualifications

• 2+ years in a closing sales role, ideally in B2B SaaS.
• Track record of meeting or exceeding quota consistently.
• Strong discovery and consultative selling skills.
• Comfortable with full-cycle sales, not just introductions.
• CRM-literate and data-driven in how you manage your pipeline.

Responsibilities

• Build and manage relationships with prospects from first contact through to close.
• Run discovery, demo, and commercial conversations with confidence and precision.
• Partner with BDRs to qualify and progress inbound and outbound pipeline.
• Work cross-functionally with CS, Solution Engineering, and Marketing to accelerate deals.
• Champion the customer's voice internally — their success is your success.

Skills

Closing sales

B2B SaaS

Consultative selling

CRM proficiency

Full-cycle sales

Job description

We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched, you'll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We don't stand still, and neither will you.

At the same time, we believe high performance only works in a safe, supportive environment. You'll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day. If you're ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business.

We are looking for an ambitious and commercially driven Account Executive to join our growing sales department.

Role Purpose

Drive revenue growth by managing a pipeline of mid-market opportunities, converting prospects into long-term MaxContact customers. You are the commercial engine of the business — curious, consultative, and relentlessly focused on delivering value. You will use AI-powered prospecting and CRM tools as standard, moving fast and making every interaction count.

Key Responsibilities

People (Prospects, Customers & Internal Stakeholders)

• Build and manage relationships with prospects from first contact through to close
• Run discovery, demo, and commercial conversations with confidence and precision
• Partner with BDRs to qualify and progress inbound and outbound pipeline
• Work cross-functionally with CS, Solution Engineering, and Marketing to accelerate deals
• Champion the customer's voice internally — their success is your success

Process (Delivery, Commercial & Operational Discipline)

• Own your pipeline end-to-end: prospecting, qualification, proposals, negotiation, and close
• Use AI-assisted tools (CRM, sequencing, forecasting) as business as usual
• Accurately forecast deals weekly, keeping CRM data clean and actionable
• Follow and continuously improve a repeatable sales methodology across the full cycle
• Apply value-based selling throughout the sales cycle — understanding customer pains and business objectives, and clearly articulating how MaxContact solves them to deliver measurable outcomes
• Qualify and progress opportunities using the MEDDPCC sales methodology (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Competition, Champion)
• Take ownership of self-sourced lead generation, targeting a 50/50 split between BDR-sourced and self-generated pipeline — using outbound prospecting, networking, social selling, and referrals to build your own book
• Identify expansion opportunities within existing accounts and pass warm leads to CS

Systems (Data, AI Tools & Operational Platforms)

• Maintain accurate pipeline and deal data in CRM at all times
• Use sales engagement, intent data, and AI tools to prioritise outreach
• Collaborate with marketing on lead quality feedback and campaign performance
• Track win/loss data to continuously improve your approach

Success Measures

• Monthly and quarterly new ARR against quota
• Pipeline coverage ratio and deal velocity
• Win rate and average contract value
• CRM data quality and forecast accuracy
• Activity metrics: minimum number of product demonstrations delivered per month (target to be set by Sales Director)
• Self-sourced pipeline as a proportion of total pipeline (target: 50%)

Values and Behaviours

• Customer value first: outcomes over features, relationships over transactions
• Ownership mindset: you see problems as yours to solve and see them through
• AI-native working: you use AI tools as a natural part of how you work every day
• Curiosity and continuous learning: you actively seek to grow and share what you learn
• One team mentality: you collaborate freely, uplift others, and share knowledge
• Startup energy: you move fast, adapt to change, and thrive in a scaling environment

Training and Enablement

You Will Receive

• Structured onboarding covering our platform, customers, and internal systems
• AI tools and workflow training — this is business as usual at MaxContact, not a nice-to-have
• Continuous learning budget and access to professional development platforms
• Regular knowledge-sharing sessions and internal communities of practice
• Mentoring, coaching, and career development conversations from day one
• Access to industry certifications and professional development relevant to your role

Essential

Skills and Experience

• 2+ years in a closing sales role, ideally in B2B SaaS
• Track record of meeting or exceeding quota consistently
• Strong discovery and consultative selling skills
• Comfortable with full-cycle sales, not just introductions
• CRM-literate and data-driven in how you manage your pipeline

Desirable

• Experience in CCaaS, contact centre, or communication technology
• Familiarity with AI-powered sales tools such as intent data or GPT-assisted outreach
• Experience selling to mid-market or enterprise buyers

Benefits And Perks

• 25 days annual leave plus your birthday off - So you can genuinely switch off, recharge, and bring your best self to work.
• Increased holiday entitlement with length of service - We recognise commitment and loyalty. As you grow with MaxContact, we give more back because owning it over time should be rewarded.
• Enhanced maternity and paternity packages -We support our people at every stage of life. By enabling families to take meaningful time when it matters most.
• Life insurance - Providing peace of mind for you and your loved ones reflects our commitment to doing the right thing and owning our responsibility to support our people beyond the workplace.
• Enhanced pension options- We help you invest in your future, not just your role today enabling you to make it count over the long term.
• Company-paid sick leave- We trust our people to take the time they need to recover and return well.
• Personal training allowance - We invest in your growth and encourage continuous learning. You're empowered to develop your skills, challenge yourself, and challenge the status quo for your career and for our customers.
• Buy and sell holiday options- Flexibility matters. This option allows you to shape your working life around what's important to you.
• Social, charity and culture committee events- We believe strong connections build great teams. These activities bring people together, support our communities, and reinforce our one team mindset.
• Hybrid working (minimum two days in the office)- We balance flexibility with collaboration.