Account Executive

SF Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-known recruitment agency in the United Kingdom is seeking a Customer Service Administrator to join their team. This role involves preparing reports, monitoring account activity, and providing support to the Account Manager. The ideal candidate will have strong organizational skills and the ability to manage multiple tasks. The salary is up to £30,000, and the position requires a full-time commitment on-site from Monday to Friday.

Responsibilities

• Prepare reports and KPI packs for reviews as required by the Account Manager.
• Monitor account activity against anticipated volumes and highlight anomalies.
• Attend monthly/quarterly reviews with the Account Manager.
• Provide proactive support on projects relating to your portfolio.
• Ensure invoice data is accurate and handle any queries.
• Lead in re-mapping engineers and setting up new locations.
• Provide summary of key issues to the Account Manager prior to Healthcheck calls.
• Analyse cases on accounts and provide summary information on key issues.
• Manage investigation of claims through to resolution.

Job description

SF have partnered with a brilliant organisation in CV6 who are looking for a Customer Service Administrator to join the team.

Salary: up to £30,000

Working pattern: full time Monday to Friday on site

Responsibilities

• Prepare reports, KPI packs and information for reviews as required by the Account Manager accurately and on time.
• Monitor the profile of activity for the account against the anticipated volumes. Highlight trends and anomalies to the Account Manager.
• Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
• Provide proactive support to the Account Manager on projects relating to your portfolio.
• Ensure invoice data is accurate and deal with any queries.
• Take the lead in re‑mapping engineers, setting up of new locations (including returns sites).
• Provide Account Manager with summary of key issues for the week prior to their Friday AM Healthcheck call.
• Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
• Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.