Account Engagement Director

Publicis Groupe UK; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading communications firm is seeking a Global Engagement Account Director to shape client-facing marketing operations in a hybrid working model. The role involves leading client engagements, consulting on solutions, and ensuring effective marketing strategies for global brands. Candidates should have extensive experience in agency consulting and strong communication skills to manage stakeholder expectations.

Qualifications

• Extensive experience in agency consulting, client-facing account management, or client-side marketing.
• Proven track record in project planning, management, and delivery.
• Strong communication and relationship-building skills with the ability to influence senior stakeholders.
• Skilled in creating compelling presentations and collateral to inspire and inform.
• Highly proactive, detail-oriented, and comfortable working independently.
• Flexible and adaptable to evolving role requirements.
• Hands-on approach—ready to roll up your sleeves and lead from the front.

Responsibilities

• Conduct detailed assessments to identify client challenges, gaps, and opportunities.
• Package and recommend operational solutions tailored to client needs.
• Develop strategic recommendations, pricing estimates, scopes, and supporting materials.
• Oversee solution delivery, ensuring timelines and milestones are met.
• Manage executive-level client communications and stakeholder expectations.
• Coordinate global operations teams, solution SMEs, and product specialists for successful implementation.

Skills

Agency consulting

Client-facing account management

Project planning

Strong communication skills

Relationship building

Presentation skills

Detail-oriented

Proactive

Job description

Overview

BRAND: Publicis Media | Job Function: Client Management | Location: London, United Kingdom | Experience Level: Specialist | Workplace Type: Hybrid

Company description

Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.

Overview

Join Publicis Groupe's Global Operations team in a strategic, client-facing role that shapes the future of global marketing operations for some of the world's most recognized brands. This is an opportunity to influence how multi-national clients orchestrate marketing at scale—connecting global strategies with local execution to deliver seamless, personalized experiences.

As a Global Engagement Account Director, you'll lead high-impact client engagements, consult on operational solutions, and drive the deployment of best-in-class marketing operations. You'll work at the intersection of strategy, technology, and delivery—helping clients unlock the full potential of their marketing ecosystem.

Responsibilities

• Conduct detailed assessments to identify client challenges, gaps, and opportunities.
• Package and recommend Publicis Groupe operational solutions tailored to client needs.
• Develop strategic recommendations, pricing estimates, scopes, and supporting materials.
• Oversee solution delivery, ensuring timelines and milestones are met.
• Manage executive-level client communications and stakeholder expectations.
• Coordinate global operations teams, solution SMEs, and product specialists for successful implementation.

Qualifications

• Extensive experience in agency consulting, client-facing account management, or client-side marketing.
• Proven track record in project planning, management, and delivery.
• Strong communication and relationship-building skills with the ability to influence senior stakeholders.
• Skilled in creating compelling presentations and collateral to inspire and inform.
• Highly proactive, detail-oriented, and comfortable working independently.
• Flexible and adaptable to evolving role requirements.
• Hands-on approach—ready to roll up your sleeves and lead from the front.

Additional information

Publicis Groupe operates a hybrid working pattern with full-time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).