Account Director & Team Lead

Visualsoft Ltd; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency is seeking an experienced Account Director – Team Lead to join their Client Services team in Newcastle upon Tyne. This hands-on role combines strategic client leadership with team management, overseeing key accounts while mentoring Account Managers. You will drive client growth and maintain service excellence, ensuring both client satisfaction and team empowerment. Perfect for a dynamic individual looking to make an impact in a high-performing agency environment.

Benefits

Competitive basic salary

Unlimited paid holidays

Hybrid working

Medicash Cash Plan

Employee Assistance Programme

Dog-friendly workspace

High-performance MacBook

Monthly treat vouchers

Free daily breakfast

Weekly brunch and lunch

Friday afternoon drinks

Pension scheme

Cycle to work scheme

Discounts across brands

Regular team social events

Training & development

Qualifications

• Proven experience in senior account management within a digital or eCommerce environment.
• Demonstrated success in managing key client relationships and driving account growth.
• Experience leading, mentoring, or coaching team members.

Responsibilities

• Own and nurture a portfolio of key client accounts.
• Lead, coach, and mentor a small team of Account Managers.
• Act as the senior escalation point for complex client issues.
• Identify growth and upsell opportunities within your portfolio.

Skills

Senior account management

Client relationship management

Team leadership

Digital marketing knowledge

Communication skills

Problem-solving

Job description

Lead Client Relationships. Develop a high-performing team. Drive sustainable growth.

Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team.

This is a hands on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally.

You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused.

As an Account Director, you’ll be responsible for the performance, growth, and long term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients.

Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high performing agency environment.

Key Responsibilities

Portfolio Leadership & Client Management

• Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
• Build strong, long term client relationships through clear communication and strategic guidance
• Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective

Team Leadership & Coaching

• Lead, coach, and mentor a small team of Account Managers
• Provide regular feedback, hands on support, and performance and goals guidance
• Foster a supportive, accountable, and commercially minded team culture

Senior Escalation & Problem Solving

• Act as the senior escalation point for complex client issues and sensitive conversations
• Step in confidently to resolve challenges and remove blockers for your team
• Anticipate potential issues and proactively address them before they escalat e

Commercial Growth & Sales Enablement

• Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
• Develop and execute account growth plans to expand client engagement across services
• Maintain a strong focus on commercial outcomes and results

Digital & Data Expertise

• Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
• Review performance data, identify trends, and provide clear, actionable recommendations
• Ensure quality control across deliverables and strategic outputs

Operational Excellence

• Maintain full visibility of client communications and deliverables
• Ensure meetings are followed up with clear notes, actions, and measurable outcomes
• Oversee invoicing accuracy and ensure client records are kept up to date

Stakeholder Engagement

• Build strong relationships with stakeholders at all levels
• Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction

Personal Development

• Proactively identify your own development needs
• Work collaboratively to set goals and take clear steps toward progression

Requirements

Experience & Expertise

• Proven experience in senior account management within a digital or eCommerce environment
• Demonstrated success in managing key client relationships and driving account growth
• Experience leading, mentoring, or coaching team members
• Strong knowledge across core digital marketing channels
• Confidence handling complex client situations and difficult conversations

Skills & Attributes

• Excellent written and verbal communication skills
• Strong presentation and stakeholder management capability
• Highly organised, with the ability to prioritise workloads effectively
• Commercially focused, results-oriented, and proactive
• Supportive leadership style with a genuine interest in developing others
• Comfortable working cross-functionally to achieve shared goals
• Resilient, adaptable, and solution-focused

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes, that's not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free daily breakfast, fruit, hot and cold drinks and protein shakes
• Weekly free brunch and lunch
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• EV Car scheme
• Discounts across our brands
• Regular team social events
• Training & development

Our Values

We champion our clients

We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.

We are one team

We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.

We create change

The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.

We care about what matters

We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.