Account Director / Senior Account Director

Synaptiq Health; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global medical communications agency is seeking an experienced Account Director to manage a portfolio of accounts and lead a talented team. You will drive growth and client relationships while ensuring project delivery meets high standards. The ideal candidate has a proven track record in medical communications, excellent project management skills, and the ability to foster strong client connections. The role offers a competitive salary and extensive benefits, including generous leave policies, private medical insurance, and a pension scheme.

Benefits

25 days annual leave + bank holidays + 3 days off for Christmas + Birthday Day off

Enhanced Maternity and Paternity policies

6 weeks paid sabbatical after 5 years’ service

Life assurance

Private medical insurance

Pension (up to 7% matching employee/employer contribution)

Qualifications

• Proven experience as an Account Director within a medical communications agency.
• Excellent project management skills with the ability to handle multiple accounts simultaneously.
• Ability to travel for client meetings, conferences, and industry events.

Responsibilities

• Lead and manage a team of Client Services colleagues.
• Take responsibility for the growth of a portfolio of accounts.
• Own and maintain client expansion plans for your portfolio.

Skills

Financial acumen

Project management

Interpersonal skills

Strategic mindset

Education

Bachelor’s degree in life sciences, communications, marketing, or a related field

Tools

Veeva CLM

Website development

Job description

We are seeking an experienced Account Director or Senior Account Director with strong digital acumen to join our client service team working with a defined cluster of Global and EU clients. You will take responsibility for the growth of a portfolio of accounts, taking ownership of the Emotive relationship with key clients and senior level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented Client Services colleagues who are all driven to transform lives by inspiring change that has a positive impact on people’s health. You will have oversight to manage the planning and delivery of account activities and programmes to the client’s satisfaction, ensuring delivery on time and within budget. Alongside our senior Medical and Brand strategists, you can also play an active role in business development with both new and existing clients, including leading pitches.

Financial Planning

• Demonstrate strong financial acumen across accounts and ladder this down throughout your CS team
• Deliver forecasting for your portfolio to leadership with accuracy and foresight, maximising opportunities and minimising risks
• Demonstrate knowledge of the overarching business targets and goals for Emotive delivering on key financial KPIs

Client Relationship Management

• Maintain a trusted core relationship with lead clients and have complete control of the accounts you oversee, being able to anticipate their needs
• Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support /planning to help them reach their goals

Planning and Strategy

• Own and maintain client expansion plans for your portfolio, presenting these to leadership with clear strategy and future timelines
• Support the team to proactively and explore opportunities for business development and growth for Emotive
• Proactively lead the delivery of proposals and pitches as required

Project Management

• Expect to take on and manage any project to the gold standard, re-routing where required to ensure timely delivery, budget adherence, and high-quality outcomes
• Show proficiency in driving digital projects and Veeva systems (Veeva CLM, Veeva email, Website development)

Therapeutic Area Expertise

• Have extensive current knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news, and press releases

Qualifications

• Proven experience as an Account Director within a medical communications agency
• Bachelor’s degree in life sciences, communications, marketing, or a related field
• Exemplary understanding of medical communications, healthcare regulations, and industry guidelines
• Excellent project management skills with the ability to handle multiple accounts simultaneously
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders
• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients
• Ability to travel for client meetings, conferences, and industry events, with appropriate visa certifications

Company Overview

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action. Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines. We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values; INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT that underpin who we are and the positive culture of our team. Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate and healthcare PR specialist, Beyond PR.

Benefits

• 25 days annual leave + bank holidays + 3 days off for Christmas + Birthday Day off
• Holiday purchase scheme
• Enhanced Maternity and Paternity policies
• 6 weeks paid sabbatical after 5 years’ service
• Life assurance
• Private medical insurance
• Pension (up to 7% matching employee/employer contribution)
• Support and well-being services

We look forward to hearing from you!