Account Director - Scotland

WTW; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance provider in Glasgow is seeking an experienced Account Director to lead client relationships and drive growth. This role requires excellent insurance knowledge, strong relationship-building skills, and experience with global programs. You will manage a portfolio of clients while also spearheading business development efforts in a dynamic environment. This position offers a range of benefits including hybrid working options and comprehensive health packages.

Benefits

25 days of annual leave

Private healthcare

Defined contribution pension scheme

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Cycle-to-work programme

Dental and optical cover

Qualifications

• Proven experience within the insurance industry.
• Experience managing clients with global programs.
• Track record of converting prospects into clients.

Responsibilities

• Spearhead client relationships to drive growth.
• Manage and develop client relationships and portfolios.
• Provide technical expertise and solutions for clients.
• Identify and maintain relationships with key decision-makers.
• Lead and deliver ongoing client service.

Skills

Insurance industry knowledge

Account development tools

New business sales process

Relationship building

Global program management

Communication skills

Negotiation skills

Process adherence

Education

Degree level education

Professional qualification ACII or similar

Job description

Description

Unlock your potential as an Account Director in our dynamic Glasgow office. You will join a cutting-edge team poised for success, where innovation meets impact.

WTW Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

The Role

As a key player in our expansion, you'll spearhead client relationships, driving growth and shaping our presence in the thriving Scotland market. Seize this opportunity to lead, strategize, and make a mark in a supportive and collaborative environment.

• You will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. The successful candidate will manage and develop the client relationships and grow the portfolio, including targeting and converting prospects.
• Ultimate responsibility for the provision of the required services to the client.
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Provide technical, industry and subject matter expertise where required.
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
• Grow existing portfolio by identifying new from existing opportunities.
• Lead (not line manage) supporting service team.
• Maintain effective working relationships with Claims Advocates to effectively deliver clients’ needs.
• Business Development: To actively drive the sales process in relation to winning, retaining and developing profitable new clients.
• Placement Management: To deliver optimisation of revenue from new and existing clients using the full range of appropriate placement channels.
• Operational and Service Delivery: To lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a” hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Qualifications

The Requirements

• Excellent insurance industry knowledge and experience
• All-inclusive practical knowledge of account development and appropriate tools to achieve this aim.
• Experienced at new business sales process and track record of converting prospects to clients (preferable).
• Skilled at building effective relationships, at all levels, with clients, prospects, associate’s insurers, and external specialists.
• Experience in managing clients with global programs.
• Efficient communication, negotiation and influencing skills.
• Experience of working with and adhering to processes and systems to support client services.
• Preferably education to degree level or equivalent.
• Preferably with the addition of professional qualification of ACII or similar.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]