Account Director (Global)

Emsi; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in labor market insights is looking for an experienced Account Director to develop relationships with clients in the UK. Responsibilities include managing customer inquiries, securing account renewals, and driving client success. The ideal candidate will have over 6 years of account management experience and a strong understanding of the UK public sector. This role is crucial for ensuring client satisfaction and growth.

Qualifications

• 6+ years of experience in account management.
• Experience working in or with UK public sector organizations is highly desirable.

Responsibilities

• Build and maintain relationships with clients.
• Secure renewals and identify upsell opportunities.
• Coordinate client onboarding and monitor account health.
• Manage sales territory and forecast growth opportunities.
• Work cross-functionally to enhance products and services.

Skills

Customer Relationship Management

Sales and Account Planning

Problem-Solving

Presentation Skills

Data Analysis

Education

Bachelor’s degree or equivalent professional experience

Job description

An Account Director is an experienced account manager responsible for proactively approaching all aspects of developing relationships with clients in order to sustain and increase revenue. Duties include handling customer inquiries, working to find solutions and working relentlessly with other departments to ensure an exceptional customer experience. This role is focused on clients in the UK.

Major Responsibilities

• Customer Relationship Management: Build and maintain loyal relationships with assigned accounts or territories through consistent engagement and effective communication. Serve as a trusted advisor by understanding client needs and delivering tailored solutions that drive long-term satisfaction.
• Account Renewals and Growth: Secure renewals, rate adjustments, and cross- or upsell opportunities through exceptional client care, proactive problem-solving, and consultative selling. Identify client needs, present appropriate solutions, negotiate terms, and document outcomes to ensure mutual success.
• Customer Success and Retention: Establish client-specific goals, coordinate onboarding, and monitor account health to ensure customers achieve measurable results and a fast time-to-value. Maintain consistent product engagement and advocate for the customer internally to ensure a positive experience.
• Sales and Account Planning: Develop and execute account plans that balance customer goals with company objectives. Manage a sales territory, forecast renewals and growth opportunities, and maintain accurate records of client interactions and outcomes.
• Collaboration and Continuous Improvement: Work cross-functionally with internal teams to identify opportunities for product and service enhancement. Continuously develop knowledge of products, industry trends, and customer challenges to better serve client needs.
• Performance and Organization: Maintain a high level of activity in a fast-paced, results-driven environment. Prioritize effectively, manage competing deadlines, and consistently meet or exceed performance goals.
• Communication and Presentation: Deliver compelling presentations, reports, and proposals using advanced spreadsheet, presentation, and data analysis tools. Communicate clearly and persuasively with clients at all levels of an organization.

Education and Experience

• 6+ Years of experience
• Bachelor’s degree or equivalent professional experience required.
• Experience working in, or with, UK public sector organizations is highly desirable.

Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.