Account Director – Direct Mail (Manufacturing)

Harrison Scott Associates; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading marketing production firm in Greater London is seeking an experienced Account Director to oversee major client accounts and ensure successful delivery of direct-mail campaigns. The ideal candidate will manage the production lifecycle, provide expert guidance, and maintain strong client relationships. A competitive salary and benefits package is offered. This is an excellent opportunity to work with major national brands in a collaborative environment.

Benefits

Competitive salary and benefits package

Opportunity to work with major national brands

Supportive operational and client-service teams

Qualifications

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead in direct-mail.
• In-depth understanding of print production and mailing workflows.
• Experience managing multiple complex live projects.

Responsibilities

• Act as the strategic lead for major client accounts.
• Oversee the full lifecycle of direct-mail campaigns.
• Work closely with production teams for accurate job booking.

Skills

Project management

Client relationship management

Direct Mail manufacturing processes

Problem-solving skills

Communication skills

Job description

About the Role

A leading marketing production and direct‑mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high‑volume direct‑mail campaigns.

This is a senior customer‑facing role that requires deep, hands‑on understanding of Direct Mail manufacturing processes — not print management.

The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.

Key Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct‑mail campaigns from planning to production and delivery.
• Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
• Provide expert guidance on print production, data handling, personalisation, enclosing, and postal optimisation.
• Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
• Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
• Maintain strong, consultative relationships with senior client stakeholders.
• Analyse campaign performance and production data to drive continuous improvement.

About You

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct‑mail manufacturing environment.
• In‑depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Experience forecasting workloads, planning capacity, and booking jobs directly into production.
• Highly organised, detail‑driven, and comfortable managing multiple complex live projects.
• Excellent communication skills and the ability to manage large clients with confidence and credibility.
• Commercially aware with strong problem‑solving and decision‑making skills.

The Offer

• Competitive salary and benefits package
• Opportunity to work with major national brands and high‑profile marketing campaigns
• A stable, growing organisation with significant investment in technology and production capability
• Supportive, collaborative operational and client‑service teams