Account Director

Phoenix Software; Pocklington; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an Account Director to manage a key account in the Government sector. The ideal candidate will have significant experience in account management, particularly within IT/Technology, and must be able to build strong relationships with public sector organizations. This hybrid role involves regular customer meetings and accountability for growth and retention across a defined portfolio of clients.

Qualifications

• Highly experienced account manager within the IT/Technology space.
• Proven experience managing account growth and retention.
• Excellent at conducting customer meetings.

Responsibilities

• Manage strategic customer relationships and sales cycle.
• Own full sales cycle, ensuring high-quality customer experience.
• Provide reliable sales forecasts and performance updates.

Skills

Account management

Public sector understanding

Strong communication skills

CRM expertise

Sales pipeline management

Presentation skills

Organizational skills

Cloud solutions knowledge

Tools

D365

Job description

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now very excited to hire a new Account Director to take over a highly lucrative account patch in the Government sector.

What will you be doing?

• Manage and develop strategic customer relationships, ensuring all information and quotation requests are handled promptly, accurately, and with clear expectation setting.
• Own the full sales cycle from initial enquiry through follow‑up to successful closure, maintaining a consistent focus on high‑quality customer experience.
• Maintain an expert‑level understanding of relevant products, services, and licensing schemes, actively keeping knowledge current to support customer needs.
• Ensure all customer information, activity, and preferences are accurately recorded and kept up to date within internal systems, including D365.
• Provide reliable, timely sales forecasts and performance updates to the Sector Manager, maintaining clear visibility of pipeline status, win/loss outcomes, and opportunities.
• Meet and exceed agreed KPIs, demonstrating strong commercial discipline and accountability for results.
• Act promptly on internal leads, providing meaningful feedback and progressing opportunities to maximise conversion.
• Drive a continuous improvement mindset, proactively identifying opportunities to refine processes, enhance customer engagement, and improve personal performance.
• Support and uphold all company information security policies, ensuring data integrity and secure handling of customer and business information.

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work.

We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will be a highly experienced account manager within the IT/Technology space, likely working for another VAR/MSP.

Key Skills & Experience

• Proven experience managing a defined account patch, taking full ownership for growth, retention, and strategic development across a portfolio of customers.
• Strong background in working with public sector organisations, with an understanding of sector‑specific challenges, procurement routes, frameworks, and budget cycles.
• Confident in conducting regular customer meetings — both virtual and on‑site — to strengthen relationships, identify opportunities, and position Phoenix as a trusted partner.
• Capable of presenting complex solutions clearly and credibly to senior stakeholders, including C‑suite and director‑level audiences.
• Demonstrable ability to build and manage a robust sales pipeline, supported by accurate forecasting, disciplined follow‑up, and consistent delivery against KPIs.
• Excellent communication and influencing skills, with the ability to adapt style to technical and non‑technical stakeholders.
• Strong understanding of software, cloud, and licensing solutions, with the ability to provide informed guidance and align technology proposals to customer objectives.
• Highly organised and proactive, able to manage multiple accounts and opportunities while maintaining a high standard of accuracy and customer service.
• Skilled in using CRM systems (ideally D365) to maintain precise customer records, account plans, and pipeline visibility.

Practical stuff

Where is the role based? Our HQ is in Pocklington (YO42) and this role will be performed on a hybrid basis with 2‑3 days p/w in the office.

How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person.

What are the benefits? You can read about the benefits on offer here 😊

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Research suggests that 60% of women and under‑represented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.