ACCOUNT DIRECTOR

Born Social; Greater London; Hybrid; GBP 53,000 - 58,000; Full time

Job summary

A social-first creative agency in London is seeking an Account Director to lead high-growth client accounts and oversee delivery excellence. The role entails developing and executing client strategies, managing stakeholder relations, and driving account growth. The ideal candidate will have extensive experience within an agency, strong knowledge of social media strategies, and excellent communication skills. This position offers a competitive salary and hybrid working arrangement.

Qualifications

• In-depth experience in a Client Services role within an agency environment.
• Strong understanding of social-first delivery, including strategy and account management.
• Skilled in project management and client services principles.

Responsibilities

• Lead high-growth client accounts and oversee delivery excellence.
• Develop and execute client account plans and growth strategies.
• Communicate effectively with clients to enhance their experience.

Skills

Client Services & Growth Strategy

Project Management

Account Management

Stakeholder Management

Commercial Management

Problem Solving

Communication

Job description

ACCOUNT DIRECTOR

LONDON, UK (Hybrid Working - 3 days in the office per week)

£53,000 to £58,000 benchmarked salary based on your level within our progression framework.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B‑Corp certified, we're consistently recognised as one of the best places to work.

We are looking for a strategic and commercially driven Account Director to lead high‑growth client accounts, oversee delivery excellence and unlock long‑term business opportunities.

WHAT YOU'LL BE DOING

Account development

• Client Services & Growth Strategy: Setting ambitious growth targets and leading client services strategy. Developing and executing account plans, leveraging client insight, stakeholder management and reporting to drive upselling. Leading pitches, proposals and scoping for new opportunities.
• Reporting & Client Management: Communicating the value of our work and the value of social media to clients. Identifying opportunities to add more impact and keeping clients informed on agency developments, thought leadership and industry trends.
• Client Communication: Overseeing all client communication but focusing on communication about mid‑to‑long‑term business and marketing plans. Organising key meetings and quarterly reviews, and proactively resolving delivery or client issues. Recognising and resolving delivery or client issues or lack of results.

Account Leadership

• Team Communication: Ensuring to keep the team updated on client communication to inform upcoming account plans and driving commercial awareness across the team. Ensuring the team is communicating and operating effectively together.
• Quality of work: Build and lead high‑performing account teams, driving collaboration and commercial awareness. Inspiring excellence, and ensuring work meets client strategic goals and our highest standards.

Project Management

• Scope Management: Ensuring accurate delivery of scope of work using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests.
• Collaboration: Working closely with Social Media Managers to manage Creative & Paid Media Manager briefs and deadlines and sign off on all deliverables. Establishing strong lines of communication to share progress updates.

Commercial Management

• Delivery: Responsible for the commercial management of scopes ensuring we meet a healthy account contribution for each of your accounts based on its scope. Managing the scoping & planning processes within our agency management software and ensuring resource requests are made in a timely manner to support growth opportunities.
• Reporting: Ensuring scopes are input accurately and controlling the performance of these scopes. Delivering regular reports on tracked vs scoped time and account contribution to account finance teams respectively.

WHO WE'RE LOOKING FOR

• In-depth years of experience in a Client Services role within an agency environment
• Strong understanding of social‑first delivery, including strategy, creative, media and account management
• Skilled in project management and client services principles, with experience mentoring or developing others
• Experienced in the commercial management of accounts, including profitability and scope oversight
• Proven track record of retaining, developing and growing client accounts
• Passionate about enhancing client experience and building strong, lasting relationships
• Ideally, experience working with global brands
• Demonstrated success in driving account growth, upselling and leading successful pitches
• Confident in stakeholder management, engaging with senior client decision‑makers
• Proactive problem solver with a solutions‑focused mindset and strong attention to detail
• Passionate about social media, marketing trends and delivering measurable impact

VALUES

⚡️ See Challenge as Opportunity ... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

⚡️ Say It Simply ... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

⚡️ Do What You Say ... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

⚡️ Make Each Other Better ... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

⚡️ Consciously Contribute ... is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self‑serving.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity and representation.

BORN SOCIAL X CROUD

Born Social is proud to be part of Croud. Together we are a global, full service digital marketing agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our shared culture is designed to elevate everyone, with a focus on trust, collaboration, innovation, generosity and purpose.

A DAY IN THE LIFE WITH US

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.