Account Director

Klick; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Klick is seeking an experienced Client Services leader in the UK to manage day-to-day relationships with healthcare and pharmaceutical clients and to align objectives, deliverables, and expectations. You will steer integrated programmes, coordinate cross-functional teams, and oversee budgets and forecasts to ensure high-quality deliverables across multiple workstreams.

The role emphasizes guidance to junior staff, opportunity identification for account growth, and effective client-facing

Qualifications

• 5+ years of client services experience within an advertising, marketing or communications agency.
• 2+ years on pharmaceutical, healthcare or life sciences accounts.
• Experience managing integrated marketing or communications campaigns.
• Experience managing account budgets, forecasts, and resources with risk handling.
• Collaborating with Strategy, Creative, Medical Strategy, Project Management, and Regulatory teams.

Responsibilities

• Lead day-to-day relationships with healthcare and pharmaceutical clients and present recommendations.
• Manage integrated healthcare programmes across multiple workstreams with timely delivery.
• Oversee account financials including budget tracking, forecasting, and scope management.
• Coordinate Strategy, Creative, Medical Strategy, PM and Science & Regulatory teams to deliver briefs.
• Grow accounts via planning, scope development, and guidance to junior Client Services staff.

Skills

5+ years client services experience

2+ years healthcare/pharma accounts

Integrated campaigns management

Budget forecasting & resource planning

Cross-functional collaboration

Job description

Job Description

What You’ll Do

• Lead day-to-day relationships with healthcare and pharmaceutical clients, managing client communications, presenting programme recommendations, and ensuring alignment on objectives, deliverables, and expectations.
• Manage integrated healthcare communications programmes across multiple workstreams, partnering with Project Management to deliver work within agreed timelines, budgets, scopes, and quality standards.
• Oversee account financials, including budget tracking, revenue forecasting, scope management, and resource planning, escalating risks and recommending solutions where required.
• Coordinate Strategy, Creative, Medical Strategy, Project Management, and Science & Regulatory teams to develop client briefs, align stakeholders, and deliver accurate, compliant healthcare communications.
• Identify opportunities to strengthen existing client relationships through account planning, programme recommendations, and scope development, while providing guidance and feedback to junior Client Services team members.

Qualifications

• 5+ years of client services experience within an advertising, marketing, or communications agency, including responsibility for day-to-day client relationships and delivery across multiple workstreams.
• 2+ years of experience working on pharmaceutical, healthcare, or life sciences accounts, with demonstrated delivery of healthcare communications programmes in a regulated environment.
• Experience managing integrated marketing or communications campaigns, including developing client briefs, coordinating multidisciplinary teams, and delivering work against agreed timelines and objectives.
• Experience managing account budgets, financial forecasts, resource requirements, and scopes of work, with examples of tracking costs and addressing delivery or commercial risks.
• Experience collaborating with Strategy, Creative, Medical Strategy, Project Management, and Science & Regulatory teams to deliver client programmes across multiple channels or workstreams.
• Experience presenting campaign recommendations, programme updates, and performance reviews to client stakeholders, supported by examples of client-facing presentations or account deliverables.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting regional or global healthcare accounts across multiple brands, markets, or therapeutic areas.
• Knowledge of pharmaceutical marketing regulations and experience supporting Medical, Legal, and Regulatory review and approval processes.
• Experience contributing to organic account growth through account planning, programme recommendations, or development of additional scopes of work.
• Experience supporting new business proposals, client pitches, or responses to briefs for healthcare or pharmaceutical clients.
• Experience using AI-enabled tools to support account planning, reporting, research, or workflow efficiency.

Additional Information

The salary offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.