Account Director

Hilton Brands; City of Westminster; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global hospitality company seeks an Account Director based in or around London. This role is responsible for managing and growing key accounts for Owned & Operated Hotels in the UK&I, developing strategies to increase market share, and leading communications with customers. The ideal candidate has strong communication skills, a proven sales background, and the ability to work independently. Remote work and various benefits are offered.

Benefits

Car Allowance

Pension

Discounted hotel nights

50% food and beverage off

Dental and health cover

Qualifications

• Previous experience in a sales role, preferably as Senior Sales Manager or Assistant Director of Sales.
• Ability to work independently and lead cross-functional teams.
• Strong ethical behavior and problem-solving skills.

Responsibilities

• Manage and grow key accounts for Owned & Operated Hotels.
• Develop strategies to increase market share.
• Communicate account strategies to internal and external customers.

Skills

Excellent communication skills

Problem-solving

Relationship management

Initiative and prioritization

Education

University degree or equivalent experience

Tools

Salesforce

Delphi

Job description

Scotland Cluster – candidate must be based in or around London (work from home).

The Account Director will manage and grow the highest value and largest potential Share of Wallet accounts for Owned & Operated Hotels in the UK&I and will be 100% dedicated to driving new and existing opportunities from the AMERICAS region. This role will create and communicate account strategies to drive an increased market share and demonstrate value to both internal and external customers.

Planning Activities

• Develops strategies and directions for accounts in remit.
• Identifies and evaluates business opportunities for the company and directs accordingly.
• Executes strategic account development plans and supports communications of key messages internally and externally.
• Develops appropriate objectives for each account / market and directs their achievement.
• Accountable for the delivery of the strategy and activities of the accounts and markets assigned.
• Total account management focus.
• Quickly determine the segments within the account that provide the greater opportunities.

Organising Activities

• Organised engagements with AMERICAS-based customers (in person or virtual) and participates in UK&I activities such as familiarisation trips, site visits and customer visits providing Owned & Operated hotels with exposure to these key markets.
• Directs assignment of tasks ensuring optimum allocation of resources.
• Monitors and reviews the impact of marketing initiatives on the account strategy.
• Establishes and develops effective working relationships with key customers.
• Networks with sub account handlers.
• Strengthens relationship with UK&I Owned and Operated hotels.
• Works the opportunities via third parties.
• Builds implements and communicates the account strategies delivering the expected targets.
• Develops Account Plans that specify objectives, timescales and sales methods to support the defined account strategy and ensures maximum opportunity for account penetration.
• Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business.
• Accountable for communicating the strategy ADP and activities on a quarterly basis along with relevant issues, opportunities and successes.

Directing & Controlling Activities

• Reviews of Account Development Plans on a quarterly basis updating records accordingly.
• Implements account for specific marketing initiatives to help drive the business.
• Agrees marketing activity to underpin the account strategies and deliver increased customer / market share.
• Works within approved budgets and adjusts activities and expenses to ensure optimal financial results.
• To provide accurate management reports to review account performance and communicate future plans.
• Reviews customer base to determine new opportunities for account penetration.

Measurement (Target)

Hotel performance to budget – 20%
Individual performance targets as agreed by NDOS – 80%

Required Qualifications

• Previous experience as a Senior Sales Manager Assistant Director of Sales or equivalent sales role.
• Excellent communication skills – presentations written and public speaking.
• Ability to direct collaboration among cross‑functional teams including external resources.
• Leads by example to resolve conflicts, introduce change and ensure collaboration among others.
• Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
• Ability to take initiative to identify, prioritise and implement actions required to achieve account goals.
• Strong problem‑solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems.
• Ability to work independently.
• Ability to adjust plans and priorities as situations change.
• Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions.
• Self‑reliant working with minimal control and direction.
• Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members.
• Contributes and is effective when teamwork with peers.
• Has good relationship management skills and presents the appropriate professional image to customers and external contacts.
• Can handle more than one task / situation at a time.
• University degree or experience in lieu thereof.
• Significant work experience in customer‑facing revenue‑generating roles.
• Experience working in multi‑cultural or international settings.
• Fluency in English.

Preferred Qualifications

• A graduate of a hospitality management school, Hotel Management School or a similar degree.
• Knowledge of Salesforce, Delphi or a similar database / reservations system.
• Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles.
• In‑depth knowledge of business sector(s) they manage.
• International experience is advantageous ideally with the AMERICAS Region.

Benefits

Remote work from home, Car Allowance, Pension, Modern inclusive team member areas, Discounted hotel nights, 50% food and beverage off, High street discounts, Dental and health cover.