Account Director

OLIVER agency; City of Westminster; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading creative agency in the UK seeks an experienced Account Director to manage senior client relationships and oversee team operations across high-profile accounts. The role demands strong leadership, excellent communication skills, and the ability to deliver quality projects on time and within budget. Candidates should have 4-5 years of marketing experience and a proven track record in managing client relationships and team productivity. This is an exciting opportunity to work in a dynamic environment with a focus on creativity and innovation.

Qualifications

• Currently an Account Director in an integrated agency environment.
• Strong interpersonal skills, able to develop profitable relationships.
• Experience with blue‑chip clients and fast‑paced accounts.

Responsibilities

• Developing and managing client relationships with key accounts.
• Overseeing operational delivery and team management.
• Leading teams to deliver high‑quality projects on time and budget.

Skills

Management experience

Good business and financial acumen

Excellent communication skills

Organised, proactive team player

Strong ability to multi‑task and prioritise workload

Good negotiating and conflict resolution skills

Education

At least 4-5 years marketing experience

Job description

This will be a high-profile AD role, and you will be liaising and dealing directly with senior clients and managing teams of people. The role involves a high level of client interaction and leadership responsibilities.

Responsibilities

• Client Relationship:
  • Developing and growing a credible and productive relationship with clients
  • Strong and confident escalation point for key clients on day-to-day account and team concerns
  • Represent the agency in a professional manner in all client contact
  • Understand the client’s marketplace
• Account Management:
  • Line management responsibility for Account Managers and Creatives – up to 5 direct reports
  • Smooth running and managing the operational delivery of the accounts
  • Supporting team resourcing and time management
  • Proactive management of timelines and budgets
  • Producing MI and financial reports for both accounts
  • Solid and consistent upward reporting and escalation to Group Account Director
  • Helping identify, develop and drive new opportunities on the account
  • Running strategic and creative OOS scope projects
  • Ensuring team productivity is optimized in the most effective way
  • Improving key departmental processes through continual monitoring and review to increase productivity and improve customer service
  • With support of the GAD, drive forward the strategic vision for the accounts
• Daily management of two divisions (baby care and female care) – delivering high‑standard projects on time and on budget, with quality control and clear client communication
• Partnering with creative teams to support delivery and creative excellence
• Leading with high energy, a can‑do attitude and a hands‑on approach across multiple work streams

A fantastic opportunity has arisen for an experienced Account Director who has extensive experience working in creative agencies with teams of creatives and client services to work across an FMCG service brand.

Qualifications

• Currently an Account Director in an integrated agency environment with the following attributes:
  • Management experience
  • Good business and financial acumen
  • Appreciates great creative work and is able to judge it accordingly
  • Good presentation skills (writing and delivering)
  • Excellent organisational skills and strong attention to detail
  • Good time management, people and project management
  • Excellent communication skills and the ability to work with colleagues at various levels
  • Organised, proactive team player
  • Expresses ideas with clarity, confidence and logical reasoning
  • Works proactively and independently, and as part of a team
  • Strong ability to multi‑task and prioritise workload
  • Excellent interpersonal skills, ability to develop strong and ultimately profitable relationships with clients
  • Cool head under pressure with the ability to resolve problems
  • Must be able to quickly and efficiently pre‑empt problems, reschedule work depending on demand and availability
  • Good negotiating and conflict resolution skills, tact and diplomacy
  • At least 4–5 years marketing experience
  • Experience on fast‑paced, high‑deliverable accounts
  • Experience working with blue‑chip clients
  • Experience of working with a creative department and suppliers
  • Experience in managing client relationships across all levels
  • Experience in scoping, budgeting work
  • Ambitious to succeed
  • Imaginative to push the boundaries of what’s possible
  • Inspirational to do groundbreaking work
  • Always learning and listening to understand
  • Results‑focused to exceed expectations
  • Actively pro‑inclusive and anti‑racist across our community, clients and creations

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.