Account Director

Robertson & Sumner Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in the United Kingdom is seeking an experienced IT Account Director. The successful candidate will take ownership of GP targets, engage with clients to understand their needs, and grow existing business while generating new opportunities. Strong relationship-building and communication skills are essential. This role promises the chance to work in a dynamic environment, significantly impacting client satisfaction and business success.

Qualifications

• Proven track record of success and results.
• Ability to grasp complex business challenges and offer solutions.
• Capable of working both independently and as a proactive team player.

Responsibilities

• Regularly engage and meet with customers to understand their needs.
• Collaborate closely with Sales Support to deliver effective service to clients.
• Focus on growing and developing existing clients while generating new business.

Skills

IT Account Management or Territory Sales experience

Strong relationship-building skills

Excellent communication skills

Conflict resolution skills

Job description

About Us: Bring your career and talents to our organisation, where you can have a greater impact, be inspired by our mission, and excited about your job and future. With revenues of over £1 billion, we are a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What You’ll Do

As an IT Account Director at our organisation, you’ll play a pivotal role in our success by taking ownership of our GP Target and ensuring a high level of client satisfaction. Your responsibilities will include:

• Regularly engaging and meeting with customers to understand their needs.
• Building a deep understanding of the customer landscape, competitors, and industry frameworks.
• Collaborating closely with Sales Support to deliver an effective level of service to clients.
• Working closely with various departments to ensure seamless operations.
• Championing the customer/client at all levels internally, ensuring their needs are met.
• Building new business relationships using existing industry contacts.
• Playing an integral role in new business pitches and taking responsibility for the effective onboarding of new clients.
• Focusing on growing and developing existing clients while actively generating new business.
• Crafting business plans for all key clients.
• Acting as the key interface between the customer and all relevant divisions.
• Working in alignment with relevant Vendors & Partners to drive success.

What You Need to Succeed

Must‑Have:

• Proven IT Account Management or Territory Sales experience.
• A demonstrable track record of success and results.
• Strong relationship‑building skills with a focus on achieving the best outcomes.
• The ability to grasp complex business challenges and offer solutions.
• Capable of working both independently and as a proactive team player.

Personal Attributes:

• Excellent communication skills.
• Self‑motivated, always seeking new challenges.
• A proactive thinker with conflict resolution skills.
• Ability to proactively identify and resolve conflict situations.

Who We Are

We are a leading technology solutions provider to businesses, government agencies, educational institutions, and healthcare organizations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies, ranging from startups to international conglomerates. With our comprehensive range of products and services, there’s no request too big or too small.