Account Director

JR United Kingdom; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic client services company in Cardiff seeks an experienced Account Director to lead a major client relationship within the food retail sector. The role requires exceptional client management skills, commercial acumen, and the ability to lead cross-functional teams. You will be responsible for ensuring high-quality service delivery, negotiating contracts, and cultivating long-term relationships with key clients. Competitive benefits and professional development opportunities are offered.

Benefits

Up to 25 days holiday per year

Company pension scheme

Monthly travel to client site

Employee Assistance Programme

Payroll Giving

Cycle to Work scheme

Qualifications

• Demonstrable experience managing client relationships and stakeholders.
• Background in FMCG, preferably food retail.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own the commercial performance of a major retailer account.
• Lead all commercial negotiations for existing and new services.
• Oversee day-to-day service delivery to ensure client needs are met.
• Conduct weekly status meetings with the client to address issues.

Skills

Client relationship management

Commercial acumen

Leadership

Communication

Team management

Stakeholder engagement

Analytical skills

Tools

Microsoft Office

Job description

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We’re looking for a dynamic and driven Account Director to lead a high-profile client relationship within the retail food sector (Experience in the Food retail sector is a must) . This is a fantastic opportunity for a proactive and organised individual who thrives in a fast-paced, client-facing environment and has a passion for delivering results.

What We’re Looking For

You’ll be an enthusiastic and solutions-focused professional with a natural ability to lead, prioritise, and make informed decisions. Clear communication is critical—you’ll be the key point of contact between internal teams, the client, and external stakeholders, including suppliers and service providers.

The ideal candidate will have a commercial mindset, experience in client management, and the ability to lead cross-functional teams. Previous exposure to the food industry—particularly technical and regulatory processes—is a strong advantage, especially if you’ve worked with or supplied to major retailers.

Your Key Responsibilities

• Own the commercial performance of a major retailer account
• Lead all commercial negotiations, both for existing and new services
• Oversee day-to-day service delivery to ensure all client needs are met
• Conduct weekly status meetings with the client to address volume, category, or delivery issues
• Develop and manage strong stakeholder relationships, including with the Graphic Service Provider (GSP) and technical system provider
• Produce monthly governance reports and ensure targets are met
• Act as a strategic partner to the client—earning a seat at the decision-making table and gaining the trust of senior leaders

What You'll Bring

• Demonstrable experience managing client relationships and stakeholders, ideally within major retailers
• Background in FMCG (preferably food retail)
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong commercial acumen with experience in quoting and contract negotiations
• Excellent communication, networking, and diplomacy skills
• Previous leadership or team management experience
• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook, SharePoint)
• A positive, "can-do" attitude and a hunger to learn
• Confidence in applying regulatory or process knowledge to real-world client needs

What Success Looks Like

You'll grow and lead a major account, delivering high-quality service that addresses client needs and drives business impact. You’ll build a capable, collaborative team who love what they do, while being supported by world-class Regulatory and International experts. Your goal: cultivate long-term client relationships and consistently deliver against commercial and operational goals.

• Up to 25 days holiday per year
• Company pension scheme
• Monthly travel to client site in London (with occasional additional visits as needed)
• Employee Assistance Programme
• Payroll Giving
• Cycle to Work scheme

If you're ready to lead, inspire, and grow in a company that values integrity, innovation, and exceptional service—we want to hear from you.