Account Director

Cushman & Wakefield; Birmingham; On-site; GBP 80,000 - 120,000; Full time

Job summary

A global real estate services firm in Birmingham is seeking an experienced Account Director to manage a large portfolio for a UK Government Department. The role demands strong leadership, client engagement, and strategic planning abilities. The ideal candidate will have over 10 years of experience in property management, preferably with RICS accreditation. This opportunity offers the chance to shape service delivery and drive exceptional client results.

Qualifications

• 10+ years of experience in property management.
• Proven track record in leadership roles.
• Experience managing a large portfolio effectively.

Responsibilities

• Own all aspects of portfolio management for £300m+ budget.
• Work with client senior stakeholders to support strategic planning.
• Set vision and strategy for the account.

Skills

Client-focused approach

Leadership skills

Strategic planning

Performance tracking

Financial management

Education

RICS membership

Degree-level qualifications

Job description

Job Title

Account Director

Job Description Summary

Account Director - Estates Management

Occupier Management, Global Occupier Services

Reports to GOS Executive Account Director

Birmingham

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

The Global Occupier Services business within Cushman & Wakefield have a fantastic opportunity for a Partner-level Account Director to join our market‑leading Global Occupier Services function, based in Birmingham.

A Partner at Cushman & Wakefield is responsible for delivering outstanding business results, demonstrating competence in a broad range of varied work activities, while being adept at operating in an ambiguous and changing environment. They are recognized for their contribution as a business enabler, a leader and manager of talent and a trusted partner.

Role Purpose

We are looking for an experienced Leader to drive the service delivery, deliver exceptional client results and lead the team.

Key Responsibilities

• Role: Own all aspects of the portfolio management for one of the UK’s largest Government Departments with a UK portfolio of c800 properties and a +£300m pa budget. Ensure service delivery is sharp, compliant, and cost‑effective.
• Client Focus: Work with the client senior stakeholders, proactively identifying needs & bringing C&W experts to support future strategic planning & portfolio activity aligned to client goals.
• Leadership: Set vision and strategy for the account; manage and lead the core portfolio management team, partner with data and finance service team and the call off UK C&W skill lines including agency, building surveying and Landlord & Tenant.
• Performance: Track KPIs, report accurately, champion continuous improvement and innovation.
• Financials: Responsibility for the account P&L delivering revenue and margin targets including cross selling growth & growth targets.
• Expertise: Bring 10+ years’ experience, deep property management know‑how, and strong leadership. RICS membership and degree‑level qualifications preferred.
• Culture: Thrive in a diverse, inclusive environment. Cushman & Wakefield values every perspective and fosters growth for all.