Account Coordinator - Multilingual (Spanish)

Pitchup.com; United Kingdom; Remote; GBP 26,000 - 28,000; Full time

Job summary

A leading travel website in the UK is hiring an Account Coordinator who is bilingual in English and Spanish to manage and onboard campsite owners. This remote role requires experience in B2B account management and strong communication skills. The ideal candidate will assist with maximizing bookings and maintaining quality listings. Competitive salary and benefits package included.

Benefits

Performance-related bonus

Private health insurance

25 days holiday plus bank holidays

Pension matched to 4%

Discounts for gym memberships, hotels, and retail outlets

Qualifications

• Proven experience managing B2B accounts in a fast‑paced environment.
• Previous telesales experience is an advantage.
• Fluency in English and Spanish is required.
• Experience with online portals or SaaS solutions preferred.

Responsibilities

• Onboard new campsite owners through our portal.
• Provide email and phone support to campsite owners.
• Engage with existing sites to maximize commercial opportunities.
• Maintain records within the CRM system.
• Resolve supplier-related inquiries and escalated issues.

Skills

B2B account management

Telesales experience

Online portals or SaaS solutions

Fluent in English and Spanish

Organisational skills

Internet savvy

Troubleshooting skills

Communication skills

Job description

Account Coordinator – Bilingual (Spain)

We’re a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 6,000 sites to choose from.

We are seeking a highly motivated and multilingual Account Coordinator to join our dynamic, multinational Account Management team. Within this role, you’ll be responsible for onboarding new campsite owners—setting them up for success using our self‑serve portal, along with managing renewals and proactively engaging with existing sites to maximise commercial opportunities.

Responsibilities

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self‑serve online portal
• Ensure each listing meets quality metrics before activation
• Ensure accurate site listings live on Pitchup
• Champion process optimisation initiatives and use consultative sales skills to reduce time‑to‑live and elevate overall supplier experience
• Utilise consultative sales skills and data to navigate objections and maximise commercial opportunities
• Proactively engage and consult with portfolio of campsites to optimise listing performance, driving increased bookings and revenue
• Maintain meticulous, up‑to‑date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus on high‑value sites, revenue‑driving and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation
• Partner with the Customer Service team to quickly resolve complex supplier‑related inquiries and escalated issues
• Provide operational support to the team for various administrative and project‑based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site experience
• Serve as an out‑of‑office coverage for the Account Management team to maintain business continuity

Qualifications

• Proven experience managing B2B accounts in a fast‑paced (ideally e‑commerce) environment
• Previous experience in telesales is an advantage
• Experience working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and Spanish
• Meticulous, organised, and methodical
• Internet savvy
• Ability to troubleshoot independently
• Desire to be part of establishing Pitchup.com as a modern, creative brand
• General administrative skills and experience within a customer‑facing sector
• Excellent communication skills and phone manner
• Switched on
• Quiet place to work from home

Package

• £26,000 – £28,000 per annum
• Performance‑related bonus
• Private health insurance, critical illness cover, life assurance, and income protection
• Work‑from‑home office equipment allowance
• 25 days holiday plus bank holidays (pro‑rated for part‑time employees)
• Pension matched to 4%
• Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema, and various hotel and retail outlets
• Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
• Employee assistance helpline with access to get‑fit programmes, nutrition advice, financial and legal advice, and counselling
• Enhanced paternity and maternity leave
• Cycle to work scheme

Location & Working Conditions

The role is home‑based in the UK. Pitchup will provide all necessary working equipment, but you should have a reliable internet connection and a secure, quiet place to work.

About Pitchup

Pitchup.com recently hit the milestone of 1 million bookings in a single year, becoming the UK's most‑visited site for outdoor accommodation. Our website receives 63 million annual visits and up to 9,173 bookings per day. We have helped 17 million holidaymakers book their great escape. Founded in 2009 by former lastminute.com staff, Pitchup is a 100% remote business with 70 team members across 10 countries. We have been awarded the Feefo Platinum Trusted Service award for six consecutive years and are featured in leading global media titles such as BBC News, New York Times, and Vogue.

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