Account Coordinator - Multilingual (French)

Pitchup.com; United Kingdom; Remote; GBP 26,000 - 28,000; Full time

Job summary

A travel booking company in the UK is looking for a highly motivated Account Coordinator to manage B2B relationships and engage with campsite owners. The successful candidate will be fluent in English and French, with a knack for enhancing listing performance and maximizing revenue. This remote role offers a salary of £26k - £28k plus various benefits, including private health insurance and performance bonuses.

Benefits

Performance-related bonus

Private health insurance

25 days holiday plus bank holidays

Employee assistance helpline

Qualifications

• Proven experience in managing B2B accounts in a fast-paced environment.
• Outstanding professional command of English and French.
• Ability to troubleshoot independently.

Responsibilities

• Onboard new campsite owners using the self-serve portal.
• Engage with existing sites to maximize commercial opportunities.
• Provide excellent support via email and phone.

Skills

B2B account management

Telesales experience

Online portals or SaaS solutions experience

Fluency in English

Fluency in French

Organizational skills

Independent troubleshooting

Customer-facing communication

Job description

Want to work with an award‑winning and quickly expanding company? We’re a travel site making it a doddle to book camping, glamping, and caravan sites worldwide, with over 6,000 to choose from.

We are seeking a highly motivated and multilingual Account Coordinator to join our dynamic, multinational Account Management team. In this role you’ll be responsible for onboarding new campsite owners—setting them up for success using our self‑serve portal—managing renewals and proactively engaging with existing sites to maximise commercial opportunities. The role will include carrying out the following tasks:

Responsibilities

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self‑serve online portal
• Ensuring each listing meets our quality metrics before activating
• Responsible for ensuring accurate site listings are live on Pitchup
• Champion process optimisation initiatives, along with your consultative sales skills, to reduce time‑to‑live and elevate the overall supplier experience
• Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and revenue
• Maintain meticulous and up‑to‑date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus efforts and resources on high‑value sites, revenue‑driving and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation
• Partner with the Customer Service team to quickly resolve complex supplier‑related inquiries and escalated issues
• Provide operational support to the team for various administrative and project‑based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site’s experience working with us
• Serve as an out‑of‑office coverage for the Account Management team to maintain business continuity

Candidates will join a nimble Account Management team and play a key role in contributing to the growth and success of the French market.

All role responsibilities are home‑based in the UK. Pitchup will provide all necessary working equipment. A reliable internet connection and a secure, quiet place to work are required.

Qualifications

• Proven experience of managing B2B accounts in a fast‑paced (ideally e‑commerce) environment
• Previous experience in telesales would be an advantage
• Experience of working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and French
• Meticulous, organised and methodical
• Internet savvy
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of Pitchup.com as a modern, creative brand
• General administrative skills, as well as experience within a customer‑facing sector
• Excellent communication skills and phone manner
• Switched on
• A quiet place to work from home

Package

• £26,000k - £28,000k
• Performance‑related bonus
• Private health insurance, critical illness cover, life assurance and income protection
• Work‑from‑home office equipment allowance
• 25 days holiday, plus bank holidays (pro‑rated for part‑time employees)
• Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection
• Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets
• Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
• Employee assistance helpline, in case you ever need someone to talk to, with access to get‑fit programmes, nutrition advice, financial and legal advice and counselling
• Enhanced paternity and maternity leave
• Cycle to work scheme

Did you know?

We have a 4.8 rating on Feefo and have won the Feefo Platinum Trusted Service award for six years running.

Pitchup.com recently hit the milestone of 1 million bookings in a single year, becoming the UK’s most‑visited site for outdoor accommodation this summer.

Pitchup.com is a profitable company founded in 2009 by former lastminute.com staff with a background in the holiday‑park sector. With 70 employees based in 10 countries, we operate as a 100 % remote business.