Account Coordinator (FTC)

MPS Limited; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in theatrical content distribution seeks an Account Coordinator in Greater London. In this fast-paced role, you will be responsible for coordinating orders and ensuring the seamless delivery of film releases. The ideal candidate has exceptional customer service skills and a strong understanding of digital cinema workflows. This is a six-month fixed-term contract with several employee benefits, including flexibility in working arrangements.

Benefits

Access to EOT tax-free bonus

25 days' Annual Leave

Enhanced Parental Leave

Enhanced Sick Leave

Special perks at key milestones

Birthday or work anniversary day off

Cinema perks

Rental Housing Deposit Support

Volunteering Day off

Qualifications

• Ability to provide first class customer service in a fast paced and deadline driven environment.
• Experience of project management and working on deadline driven projects.
• Strong Digital Cinema technical understanding and previous experience with Production teams.

Responsibilities

• Coordinate and process orders on behalf of Studio and Independent customers.
• Oversee projects from start to finish and collaborate with internal departments.
• Ensure timely, seamless fulfilment of film releases.

Skills

Customer service

Project management

Interpersonal skills

Tech-savvy

Digital Cinema knowledge

Education

Educated to degree level or equivalent

Tools

Microsoft Office Suite

Order processing databases

Job description

Drive global film delivery. Elevate the cinema experience.

Join MPS as an Account Coordinator and be responsible for coordinating and processing orders on behalf of Studio and Independent customers.

You’ll ensure timely, seamless fulfilment of film releases, working closely with clients, partners, and internal teams to uphold service excellence and drive innovation.

This position is a Fixed Term Contract for six months.

What You’ll Do:

The Account Coordinator will be responsible for coordinating and processing orders on behalf of Studio and Independent customers. They will work alongside the Account Management teams to oversee projects from start to finish and collaborate with internal departments and third‑party companies to ensure that all work is delivered to the highest standards. The role encompasses all necessary tasks related to mastering and distribution workflows.

This role will allow you to gain and build your knowledge and skillset on post‑production and Theatrical distribution workflows.

What You’ll Bring:

Ability to provide first class customer service in a fast paced and deadline driven environment

Experience using multiple order processing and/or content management databases

An all‑rounder with a detailed knowledge of the end‑to‑end Production and Content Delivery process

Experience with quickly adopting new software and online ordering platforms

Knowledge of the Digital Cinema industry, aware of competitors and new technologies

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide.

As an Account Coordinator, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast‑paced environments, managing multiple priorities with precision.
• Time‑Smart: You know how to prioritise and deliver on time—every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or elevate.
• Solution‑Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech‑Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail‑Driven: You care about accuracy—nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non‑technical audiences.

Qualifications/Experience

• Educated to degree level or equivalent
• Previous experience of growing and developing client accounts
• Experience of project management and working on deadline driven projects
• Experience using multiple databases/operating systems
• Strong Digital Cinema technical understanding and previous experience with Production teams

Benefits

• Access to EOT (Employee Ownership Trust) tax‑free bonus
• 25 days' Annual Leave
• Enhanced Parental Leave
• Enhanced Sick Leave
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
• Birthday or work anniversary day off on us
• Cinema perks, including access to premieres and special screenings
• Rental Housing Deposit Support
• Access to hybrid and remote working arrangements
• Volunteering Day off