Account Coordinator

Cox Automotive; Upper Bruntingthorpe; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading automotive services company in Upper Bruntingthorpe is seeking an experienced Account Coordinator. In this role, you will be the first point of contact for customers, handling inquiries and supporting operations to ensure smooth interactions. The ideal candidate will possess strong communication skills, attention to detail, and a willingness to learn. Opportunities for career progression and benefits include paid birthday off and additional holiday purchases.

Benefits

Option to buy additional holiday days

Your birthday off every year - paid

One annual Well-Being Day to relax and rebalance

One paid Charity Day to support a cause that matters to you

Opportunities for career progression

Competitive pension scheme

Qualifications

• A confident communicator - both written and verbal.
• Detail-oriented with great accuracy and organization.
• Positive, willing to learn and ready to take on new challenges.
• Comfortable using Microsoft Office Tools (Word, Excel, Outlook).
• Interested in building a career not just a job.
• Flexible and able to adapt to a fast-paced environment.

Responsibilities

• Answering inbound and outbound calls with a friendly, helpful attitude.
• Responding to customer emails and queries professionally and efficiently.
• Accurately entering and managing customer and vehicle data.
• Ensuring all documentation is compliant and up-to-date.
• Supporting new customer onboarding for a seamless experience.
• Working closely with Sales, Operation, and other internal teams.
• Identifying and surfacing issues that need resolution.
• Maintaining high standards of client care at all times.

Job description

As an Account Coordinator, you'll be the first point of contact for customers, helping them with queries, supporting our operations team, and ensuring every interaction is smooth, professional, and positive.

What You'll Be Doing

• Answering inbound and outbound calls with a friendly, helpful attitude
• Responding to customer emails and queries professionally and efficiently
• Accurately entering and managing customer and vehicle data
• Ensuring all documentation is compliant and up-to-date
• Supporting new customer onboarding for a seamless experience
• Working closely with Sales, Operation, and other internal teams
• Identifying and surfacing issues that need resolution
• Maintaining high standards of client care at all Time

Qualifications

• A confident communicator - both written and verbal
• Detail-oriented with great accuracy and organization
• Positive, willing to learn and ready to take on new challenges
• Comfortable using Microsoft Office Tools (Word, Excel, Outlook)
• Interested in building a career not just a job
• Flexible and able to adapt to a Fast-Paced Environment

Job Details

• 40 hours per week (Monday - Friday)
• £27,711

Manheim Vehicle Services, part of Part of Cox Automotive Group, is a fast-paced, innovative business dedicated to delivering outstanding customer support. We handle every step of the vehicle lifecycle– from de-fleet programs and multiple remarketing channels to complete vehicle preparation, taking cars from wholesale condition to retail-ready.

We pride that we proud agile responsive and committed to quality. Our team carry out detailed cosmetic inspections, manage authorisations and make sure every vehicle meets strict contractual and customer specific standards before hitting the market. Our goal is simple get vehicles sale-ready and get it right every time.

Our Customer Hub is at the heart of our Service Excellence. We make sure Every Cox automotive customer get top-tier support across our full range of products and services. That includes meeting contractual commitments, achieving KPIs, and managing day-to day operations with precision and care – all while delivering exceptional results.

Why Join Us & What's In It For You?

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you relax and rebalance
• One paid Charity Day to Support a cause that matters to you
• Opportunities for career progression across the Cox automotive network
• Competitive pension scheme