Account Associate Director

WPP Media; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global media agency in London seeks a Client Services Professional to drive client satisfaction and manage the campaign delivery process. Responsibilities include building relationships with clients, ensuring high quality work, and supporting a team. Strong communication and organizational skills are required. The role emphasizes the importance of team engagement and client relationship management.

Qualifications

• Must have strong written and verbal communication skills across all platforms.
• Ability to manage and support team members effectively.
• Solid grasp of all areas of digital marketing and digital media.

Responsibilities

• Ensure client satisfaction throughout the campaign lifecycle.
• Develop strong client relationships and trust.
• Support the team in delivering exceptional client experiences.

Skills

Strong written and verbal communication skills

Strong organizational skills

Attention to detail

Knowledge of digital marketing

Job description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth.

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands.

Role Summary and Impact

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process.

Position Summary:

• Responsible for executing the campaign delivery process and providing daily support to the wider account team.
• Develop working relationships with their clients with a view to building high client satisfaction and become the lead contact for campaigns.
• Develop their line management skills by directly line managing up to one team member.

Essential Functions/Responsibilities:

Client Satisfaction

• Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond.
• Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services.
• Supports the wider team in delivering an exceptional client experience during every agency interaction.

Team Happiness

• Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work.
• Provides timely and actionable feedback to the team to aid in their development.

Work Quality and Innovation

• Engages with clients to define Actionable Briefs campaigns.
• Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other.

• Strong written and verbal communication skills across all platforms.
• Strong organizational skills, great attention to detail and ability to Q/A work.
• Solid grasp of all areas of digital marketing, including a deep knowledge of digital media.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.

Please note this is a UK based role and requires individuals to have the right to work in this location.