Accommodation Officer (Bassetlaw District General Hospital)

Doncaster & Bassetlaw Teaching Hospitals NHS FT; Worksop; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Worksop seeks an Accommodation Officer to manage booking processes and deliver excellent service to users of the Trust Accommodation Service. Candidates should have administration experience, strong customer service skills, and relevant qualifications. The role offers a salary of £24,937 to £26,598 per year, Pro Rata Per Annum, with benefits including NHS Pension and learning opportunities.

Benefits

Extensive range of learning opportunities

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

Discounts on shopping and finance

Qualifications

• Experience working with computer systems and Microsoft Office.
• Previous experience in a similar post within a Healthcare/Hospitality Environment.
• Full driving licence with access to a vehicle.

Responsibilities

• Provide a comprehensive accommodation service for all users.
• Maintain knowledge of Trust policies and communication systems.
• Work with a positive customer service attitude under pressure.

Skills

Customer service experience

Attention to detail

Organisational skills

Education

Recognised admin/business qualification or relevant experience

Recognised qualification in Facilities/Hospitality

Tools

Microsoft Office

Web based systems

Job description

Accommodation Officer (Bassetlaw District General Hospital)

The closing date is 27 November 2025

An excellent opportunity for a motivated and organised individual with an administration/finance background along with customer service experience.

Working across both DRI & Bassetlaw Sites , you will be required to undertake all booking, financial and customer service processes for the Trust Accommodation Service.

It is essential that you have an eye for detail, can prioritise tasks and are a confident communicator. Customer Service skills are required to ensure a high standard of service is provided to all users of the Trust Accommodation and to ensure challenges can be resolved quickly & efficiently.

You will also be expected to demonstrate a full range of skills related to the key work elements of the post together with a flexible, committed and conscientious approach to working.

Main duties of the job

To provide a comprehensive and professional accommodation service for all users

The post holder shall maintain a working knowledge of all staff, departments, Trust policies/ procedures and the communication systems utilised to co-ordinate the Trusts resources for high standards of accommodation to the tenants it serves.

The post requires a high degree of commitment and the ability to work under pressure with a positive customer service attitude. In addition the post holder shall be flexible in their approach to any tasks required and work in a confidential and efficient manner.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

Benefits

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Qualifications & Training

• Recognised admin/business qualification or relevant experience - NVQ 3, BTEC, ILM 2 or 3
• Recognised qualification in Facilities/Hospitality - Diploma or relevant experience
• Full driving licence with access to vehicle

Knowledge & Experience

• Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems.
• Previous experience in a similar post within a Healthcare/Hospitality Environment

Personal Attributes & Skills

• Knowledge of facilities / clinical practices and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

£24,937 to £26,598 a year Pro Rata Per Annum