Accommodation Manager

Migrant Help; Dover; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity organization is seeking an Accommodation Manager to oversee operations and deliver high-quality services to vulnerable clients in Dover. This role involves managing a team, ensuring compliance with standards, and developing strong partnerships with stakeholders. The successful candidate will have experience in social care and excellent organizational skills, making a significant impact on the lives of service users. This position offers flexible working hours and generous leave provisions.

Benefits

Flexible work hours

Enhanced family-friendly provisions

Employee rewards platform

Non-contributory pension scheme

Qualifications

• Demonstrable experience coaching and developing a team.
• Experience in Social Care setting and working with complex needs.
• Right to work documentation in the UK required.

Responsibilities

• Manage day-to-day operations and staff of Accommodation.
• Ensure compliance with Accommodation Standards.
• Conduct team meetings and motivate staff.

Skills

Excellent administrative and organisational skills

Ability to handle complex situations

Knowledge of statutory and voluntary support services

Experience in managing high-risk clients

Job description

Part of the Modern Slavery Victim Care team, the Accommodation Manager is a rewarding and supportive role at Migrant Help. You will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. You will ensure that quality standards are met and, where possible, exceeded. You are expected to maintain and develop excellent working relationships and referral procedures with and between external stakeholders to improve the access to and quality of mainstream and specialist services for MSVC Service Users. You will work consistently to ensure the continuous development of the role and ensure that the service is delivered according to procedures and processes which are accurate, professional and consistent at all times.

• Work closely with the MSVC Head of Service to support their strategic objectives.
• Responsible for day-to-day operational management of the designated Accommodation and staff.
• Providing management cover where necessary for other MSVC Managers.
• Working with the Facilities Team and any maintenance companies in order to ensure compliance with the Accommodation Standards, including ensuring regular inspections are carried out and issues reported to the Facilities Manager/MSVC Head of Service.
• Managing the staff rota, workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements.
• Responsible for people-related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution.
• Responsible for Safeguarding, Health and Safety and Incident Management for the Accommodation Team.
• Facilitate team meetings, including a minimum of weekly briefings, to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes.
• Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement.
• Assisting with the drafting of internal processes and guidance documents.
• Represent the Organisation at contractor/grant meetings and participate in local/regional forums, stakeholder and policy groups.
• Responsible for any designated regional budgets, including but not limited to, Welfare or Regional Activities Funds.
• Recording, collation and provision of contract finance and performance reporting as per contract deadlines, including but not limited to invoicing, information security, safeguarding, client information, capacity monitoring, KPIs, quality management.
• Lead for the Accommodation Team in the management and quality oversight of work including but not limited to case audit reviews, client feedback, Care Quality Commission, Advice Quality Standards, GDPR, ISO, Investors in Diversity, Information Security, Safeguarding. Lead for the region during internal/external audits.
• Keeping up to date with best practice in the sector and any new legislation which may impact service users; disseminate as appropriate to the MSVC Service.
• Working with external providers to develop effective partnerships within the location of the Accommodation to ensure Service Users have access to a wide range of activities.
• Responsible for responding to any complaints in accordance with the contract and Migrant Help policies and operating procedures.
• If you have demonstrable experience coaching and developing a team with the ability to handle complex situations, and are looking for an exciting role that makes a difference, we'd love to hear from you!
• A good general knowledge of the statutory and voluntary provision of support services to be provided to victims of modern slavery and asylum seekers.
• Experience of working in Social Care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse.
• Excellent administrative and organisational skills, with meticulous attention to detail.
• Ability to manage a specialist service dealing with a specific group of Service Users with complex needs or who are classified as 'high risk', Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.).
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
• Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
• Our working week is 35 hours per week offering flexibility and work life balance.
• Enhanced family friendly provisions.
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.