Accommodation Co-ordinator

mearsgroup; London Borough of Enfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Job summary

Mears Group is seeking an Accommodation Coordinator in Enfield to join the initial accommodation team. You will allocate bed spaces, relocate service users, and work to minimise income loss while keeping safeguarding and user experience central to decisions.

Responsibilities include handling data securely, communicating with regional teams, and ensuring efficient occupancy management. A strong focus on customer service and collaboration is required.

Qualifications

• Proven administration experience, including managing records and coordinating processes.
• Strong customer service experience, ensuring positive interactions and outcomes.
• Excellent communication skills at all levels, including authorities and managers.
• Demonstrated problem-solving experience to address challenges efficiently.

Responsibilities

• Manage service users' data accurately and securely.
• Oversee and respond to incoming emails in a timely manner.
• Allocate bedspaces promptly to service users to minimise income loss.
• Relocate service users or identify suitable properties for new placements.
• Prioritise safeguarding and ensure a high-quality service user experience in all accommodation decisions.
• Process service user notifications accurately to ensure appropriate matches.
• Collaborate closely with regional teams and the transport team during the allocation process.
• Maintain clear communication and coordination across all departments.
• Support operational efficiency by managing property turnover and occupancy levels.
• Deliver excellent customer service, ensuring positive experiences for service users/clients and internal colleagues.
• Confidently handle and make phone calls as part of daily coordination tasks.

Skills

Administration experience

Customer service

Communication skills

Problem-solving

Tools

Microsoft Excel

VLOOKUPs

Job description

Annual salary: up to £29,812.57

Accommodation Coordinator

Location: Enfield

Salary up to £29,812.57 per annum

Contract: Full time - 2 year FTC

Hours: 40hrs per week, Monday to Friday

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

As an Accommodation Coordinator the main role will be working as part of the initial accommodation team. Responsible for allocating bed spaces to service users quickly to minimise loss of income. This will include relocating service users to another property or finding new properties for new service users to move into. Keeping safeguarding and Service User experience at the heart of the service will be key to succeeding in this role. Ensure all Service User notifications are processed accurately and efficiently to match the Service User to a bedspace. An important part of the role is to work closely with regional teams and transport team throughout the whole service user process.

Key Responsibilities:

• Manage service users' data accurately and securely.
• Oversee and respond to incoming emails in a timely manner.
• Allocate bedspaces promptly to service users to minimise income loss.
• Relocate service users or identify suitable properties for new placements.
• Prioritise safeguarding and ensure a high-quality service user experience in all accommodation decisions.
• Process service user notifications accurately to ensure appropriate matches.
• Collaborate closely with regional teams and the transport team during the allocation process.
• Maintain clear communication and coordination across all departments.
• Support operational efficiency by managing property turnover and occupancy levels.
• Deliver excellent customer service, ensuring positive experiences for service users/clients and internal colleagues
• Confidently handle and make phone calls as part of daily coordination tasks.

Key Criteria:

• Proven administration experience, including managing records and coordinating processes.
• Strong customer service experience, ensuring positive interactions and outcomes.
• Proficient in Microsoft Office applications, including Excel; knowledge of VLOOKUPs, duplicate checks, and touch typing is an advantage.
• Excellent communication skills, with the ability to interact effectively at all levels, including local authorities, senior managers, and police.
• Demonstrated problem-solving experience, with the ability to address challenges efficiently and effectively.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optiona