Accommodation and Supported Housing Advisor

Nottingham City Council; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Nottingham seeks a dedicated individual to provide housing advice, assist in preventing homelessness, and manage temporary accommodation. The ideal candidate will communicate effectively, possess a strong understanding of the Housing Act, and demonstrate a commitment to high-quality customer service. This role offers competitive pay and generous benefits in a progressive work culture.

Benefits

Competitive pay

Generous leave entitlement

Access to pension scheme

Qualifications

• Commitment to providing a high quality customer focused service.
• Ability to communicate complex issues face-to-face, demonstrating tact, diplomacy, sensitivity and customer care.
• Understanding of homelessness and the Housing Act 1996.

Responsibilities

• Providing housing advice and assistance to prevent homelessness.
• Advocating for individuals facing homelessness.
• Administering accommodation resources under the Housing Act.

Skills

Customer service commitment

Effective communication

Understanding of homelessness

Knowledge of safeguarding

IT systems proficiency

Fluent English

Tools

Word

Excel

PowerPoint

Job description

Overview

Promoting the Council's vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services, the post holder is responsible for providing housing advice and assistance, helping prevent homelessness and assisting in the allocation and management of temporary and supported accommodation used by homeless citizens and those in Housing need. This will include intervening on behalf of people facing homelessness, advocating to prevent homelessness occurring, administrating accommodation resources and assisting inquiries under the Housing Act 1996 VII (as amended).

Key Responsibilities & Qualifications

• Commitment to providing a high quality customer focused service.
• Ability to communicate complex issues face-to-face, demonstrating tact, diplomacy, sensitivity and customer care.
• Understanding of homelessness and the Housing Act 1996, to investigate possible duties owed to citizens.
• General knowledge of safeguarding.
• Practical knowledge of IT systems including a variety of software packages such as Word, Excel and PowerPoint to produce documents and the aptitude to learn new systems as required.
• Part of the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) – ability to speak fluent English is an essential requirement.
• DBS enhanced check for a regulated activity is required for this post.
• Disability Confident – we provide equal opportunities for disabled applicants.

We've Got an Exciting Opportunity

We’re looking for people like you – innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

Benefits

Working for Nottingham City Council offers competitive pay, generous leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.