Accident Repair Centre Office/Administration Assistant - Premier Motors

Premier Motors; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service company in Newport seeks an Office/Administration Assistant to support customer interactions and manage administrative processes. The ideal candidate will have experience in customer service, excellent communication skills, and proficiency in Microsoft Word and Excel. This role offers 30 days of holiday, pension benefits, and opportunities for career development.

Benefits

30 days holiday including bank holidays

Workplace pension scheme

Career development opportunities

Employee discounts

On-site parking

Access to will writing and mortgage advice

Qualifications

• Previous customer facing experience.
• Full clean driving license.
• Able to manage documentation and administration processes.

Responsibilities

• Greeting and assisting customers face to face.
• Answering telephone calls and directing them as required.
• Creating and managing job cards using in-house systems.

Skills

Customer service

Communication skills

Organizational skills

Computer literacy (Word, Excel)

Team collaboration

Job description

Overview

Accident Repair Centre Office/Administration Assistant
Premier Motors, Isle of Wight

REPORTING TO: Accident Repair Centre Manager & Accident Repair Centre Office/Administration Supervisor

A new opportunity has arisen to join the business as an Office/Administration Assistant at our Premier Motors site in Newport.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• Greeting and assisting customers face to face.
• Answering telephone calls and directing them as required.
• To ensure effective work provider and customer contact during the repair journey.
• To create and manage job cards, using ‘in house’ systems.
• To ensure accurate records are kept and updated as required.
• To manage the Accident Repair Centre Courtesy Vehicle fleet (service intervals & mileages).
• To maintain and update all Accident Repair Centre specific systems.
• To carry out additional tasks, ad-hoc, as requested.
• To handover customer vehicles once completed and take payment when required.

Knowledge/Skills/Experience/Special Requirements

• To be helpful and approachable.
• Previous customer facing experience.
• Good telephone manner.
• Have a full clean driving licence.
• Demonstrate a proven ability to collaborate effectively within a close-knit team.
• Demonstrate a proven ability to remain composed during stressful situations.
• Computer literate, especially familiar with Microsoft Word and Excel.
• Organised, good time keeping and able to manage documentation and administration processes.
• Flexible and able to adapt to new tasks readily.
• Good communication skills (written and oral).

Hours of Work

• 8:30 am to 5:30 pm, Monday to Friday i.e. 40 hours per week. 1 hour for lunch (unpaid)

What We Offer

• 30 days holiday (including 8 bank holidays)
• Workplace pension scheme.
• Career development opportunities.
• Employee discounts.
• On site parking (site specific).
• Access to free will writing and mortgage advice services.
• Qualified first aiders on site.

To Apply

Send your CV and covering letter to Alan Sparrow at: [e-mail]

Closing date: 30^th November 2025 (please note that the vacancy may be closed sooner if a successful candidate is found, so please do not delay if you wish to apply for this position.)