Accessibility Specialist - Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial services firm is seeking an Accessibility Specialist to enhance digital inclusion. In this role, you will ensure compliance with accessibility standards and advocate for inclusive designs. Your tasks will involve identifying and resolving accessibility barriers, verifying digital product accessibility, and working collaboratively with cross-functional teams. The ideal candidate should have extensive knowledge of web accessibility standards and strong communication skills, driving innovation in digital products while maintaining a high level of customer experience.

Qualifications

• Experience driving accessibility in customer-facing digital products.
• Hands-on experience with Assistive Technology such as screen readers.
• Advanced knowledge of web technologies and accessibility standards.

Responsibilities

• Identify and suggest solutions for accessibility barriers based on WCAG 2.1.
• Verify and validate accessibility of mobile applications and websites.
• Collaborate with teams to address accessibility issues.

Skills

Driving accessibility in digital programs

Experience with PDF accessibility

Web accessibility on various platforms

Mobile accessibility

Assistive Technology knowledge

Core web technologies (HTML, CSS, JavaScript)

Knowledge of web accessibility standards (WCAG, WAI-ARIA)

Strong consulting skills

Excellent written and verbal communication

Job description

Join JPMorgan Chase's Digital Accessibility team, where you'll be at the forefront of our digital transformation. We are committed to creating innovative digital experiences for all customers by achieving standards and regulatory conformance and adding accessible features and services. As an Accessibility Specialist, you'll guide Product and Technology teams in creating accessible digital products and advocate for inclusivity.

As an Accessibility Specialist in the Digital Innovation and Experience Design team, you will demonstrate your expertise in digital accessibility standards and guide teams in creating accessible digital products. You will be passionate about accessibility, with a broad knowledge of barriers and tools for overcoming them. Your role involves identifying solutions for accessibility barriers, verifying digital product accessibility, and advocating for inclusive design.

Job Responsibilities

• Identify and suggest solutions for accessibility barriers based on WCAG 2.1 standards, PDF/UA, ADA, Section 508, and other related laws.
• Recommend solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
• Verify and validate the accessibility of mobile applications, websites, and content.
• Document accessibility issues and provide clear recommendations for remediation.
• Participate in planning and stand‑up meetings, collaborating with cross‑functional teams to address accessibility concerns.
• Provide guidance on accessibility techniques and advocate for inclusive design.
• Advocate for accessibility within the organization and promote a culture of inclusivity.
• Apply accessibility knowledge to a wide range of digital properties, including mobile applications and digital documents.
• Identify, report, and drive improvements to product features using data on accessibility issues.

Required Qualifications, Capabilities, and Skills

• Experience in driving accessibility in digital, customer‑facing programs or functions.
• Experience with a broad range of technologies, including PDF accessibility, web accessibility on various platforms, and mobile accessibility.
• Hands‑on experience with Assistive Technology (e.g., screen readers, magnifiers, alternative input).
• Advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF, and cross‑platform compatibility issues.
• Knowledge of web accessibility standards (WCAG, WAI‑ARIA) and modern web application development practices.
• Ability to manage strategic partner relationships and multi‑task across initiatives.
• High degree of initiative and autonomy, with the ability to function as part of a team.
• Strong consulting, influence, and negotiation skills.
• Innovative thinker with excellent written and verbal communication skills.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of international laws is a plus.
• Certification in accessibility (e.g., IAAP Certified Professional in Accessibility Core Competencies) is a plus.