Access to Health Records Case Handler

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional health board in Wales is seeking a candidate to support the Access to Health Records Service. You will process subject access requests and ensure compliance with data protection legislation, including GDPR. The role involves locating and scanning patient records, acting as the first point of contact, and maintaining high service standards. Ideal candidates will have a good understanding of data protection laws, excellent communication skills, and experience in a similar field, with Welsh language skills as a plus.

Qualifications

• Good understanding of Data Protection and GDPR legislation.
• Experience working in a related field is desirable.
• Excellent communication, organisational and process-driven skills.
• Welsh language skills desirable but not essential.

Responsibilities

• Process subject access requests for patient records, ensuring statutory timescales are met.
• Locate, extract and scan patient records in a timely manner.
• Escalate delays and maintain high quality service.
• Act as the first point of contact within the Health Board.

Skills

Good understanding of Data Protection and GDPR legislation

Excellent communication skills

Organisational skills

Process-driven skills

Welsh language skills (desirable)

Job description

Overview

An exciting opportunity to support the Access to Health Records Service for Betsi Cadwaladr University Health Board. This role is key to ensuring compliance with the Data Protection Act 2018, GDPR and the Access to Health Records Act 1990.

Responsibilities

• Process subject access requests for patient records, ensuring statutory timescales are met.
• Locate, extract and scan patient records in a timely manner under the supervision of the Access to Health Records Support Manager.
• Escalate delays and maintain high quality service with a degree of autonomy.
• Act as the first point of contact within the Health Board and support case handlers to manage requests from start to finish.

Qualifications

• Good understanding of Data Protection and GDPR legislation.
• Experience working in a related field is desirable.
• Excellent communication, organisational and process‑driven skills.
• Welsh language skills desirable but not essential.

Additional Information

BCUHB values equality, diversity and inclusion and operates the Disability Confident Employer scheme. Successful applicants will receive recruitment correspondence via the email address supplied on the application form. Applications may be submitted in Welsh and will be treated equally to English applications.