Access Team Leader

NHS; Gobowen; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading orthopaedic hospital in the UK is seeking a dedicated Access Team Leader to oversee quality booking functions and ensure all waiting time targets are achieved. The role includes responsibilities such as providing robust leadership, monitoring performance KPIs, and managing staffing levels. Candidates should possess qualifications up to GCSE level or equivalent, alongside relevant NHS experience and excellent IT literacy skills. A flexible work approach is essential in this dynamic environment. Applications for skilled worker sponsorship will not be accepted.

Qualifications

• Understanding of capacity management.
• Understanding of national and local wait time targets (RTT).
• Ability to analyse and interpret data.
• Previous NHS experience.
• Experience with hospital patient administration systems.
• Experience with booking processes.

Responsibilities

• Provide robust leadership to guide the team to achieve targets and objectives.
• Uphold high levels of customer service and Trust values.
• Monitor KPIs and targets relating to performance within the Access Team.
• Develop and implement new projects and processes within the Admissions team.
• Manage capacity and demand of workload to ensure correct staffing levels and skill mix.

Skills

Advanced keyboard skills

IT literacy; proficiency with Excel, Word and Outlook

Knowledge of National E-Referral System

Education

GCSE Level or equivalent

ILM First Line Management or equivalent

Customer Services NVQ Level 3-4 or NVQ in Business Administration or equivalent experience

Job description

Access Team Leader

The closing date is 30 December 2025

We are recruiting for a Team Leader within our Access Team to be responsible for the provision of quality booking functions for all elective operations and ensuring local and national waiting time targets are achieved, through supervision and leadership.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

• Cross cover with the Team Leader for Appointments.
• Provide quality booking functions for all elective operations, maintaining professionalism and credibility while ensuring waiting time targets are met.
• Ensure all areas are manned appropriately and rotas produced according to service needs; comply with HR and Trust policies including sickness absence, performance and appraisals.
• Deputise for the Administrative Services Manager as required.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with high levels of staff and patient satisfaction, and a strong reputation for research and innovation.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive. We offer a range of staff benefits, development opportunities and state‑of‑the‑art facilities, including our recently opened £6 million Headley Court Veterans' Orthopaedic Centre. RJAH has strong links with universities and is located outside Oswestry, close to the A5 and with good transport links.

Job responsibilities

• Provide robust leadership to guide the team to achieve targets and objectives, ensuring all Trust policies and procedures are adhered to.
• Uphold high levels of customer service and Trust values.
• Monitor KPIs and targets relating to performance within the Access Team.
• Develop and implement new projects and processes within the Admissions team.
• Manage capacity and demand of workload to ensure correct staffing levels and skill mix at all times.
• Understand all functions of the Admissions team and flex services to deliver operational KPIs.

Person Specification

Qualifications/Training

• Educated to GCSE Level or equivalent.
• ILM First Line Management or equivalent.
• Customer Services NVQ Level 3-4 or NVQ in Business Administration or equivalent experience.

Experience

• Understanding of capacity management.
• Understanding of national and local wait time targets (RTT).
• Ability to analyse and interpret data.
• Previous NHS experience.
• Experience with hospital patient administration systems.
• Experience with booking processes.

Skills and Competencies

• Advanced keyboard skills.
• IT literacy; proficiency with Excel, Word and Outlook.
• ECDL or equivalent.
• Knowledge of National E-Referral System.

Knowledge (including specialist or technical knowledge required)

• Staff Management / Supervisory Experience.
• Staff Management / Supervisory Experience.

Personal Qualities & Trust Values

• Communicate effectively at all levels verbally and in writing.
• Deal with sensitive issues with tact and diplomacy.
• Remain calm under pressure and work to demanding deadlines.
• Develop effective working relationships.
• Work unsupervised managing own workload.
• Flexible approach; ability to complete a variety of tasks at one time.
• Professional manner; self‑motivation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust