Access Management Officer

NHS; Cottingham; On-site; GBP 25,000 - 33,000; Full time

Job summary

A healthcare provider is seeking an Access Management Officer to manage access applications and troubleshoot related issues. The role involves collaboration with system managers to streamline processes and supervising junior staff. Candidates should have a relevant IT qualification and experience in access management. Strong communication skills and a customer-centric approach are essential, along with a solid understanding of data protection laws.

Qualifications

• GCSEs in English and Maths at Grade C or above.
• Demonstrable experience in IT support or access management role.
• Certification in IT security, e.g., CISSP, CompTIA Security+.

Responsibilities

• Manage and control access to multiple systems.
• Collaborate with system administrators to improve access management.
• Supervise junior staff and maintain access management documentation.

Skills

Access management principles

Troubleshooting access issues

Data protection laws

Microsoft Office Suite proficiency

Customer service skills

Education

GCSEs in English and Maths

Certification in access management systems

IT-related qualification

Tools

Incident tracking systems

Access management systems

System administration tools

Job description

Access Management Officer

The closing date is 10 December 2025

This role is to provide an efficient and effective account management service to end users, including processing of access applications and troubleshooting access related issues. The post holder will liaise closely with system managers regarding the access granted on their systems and streamline the related processes. They will also function as a Registration Authority Agent granting access to national NHS applications and supervise junior staff during peaks in demand.

Main Duties

• Manage and control access to multiple systems, including CRS systems.
• Act as a Registration Authority Agent for national NHS applications.
• Collaborate with system administrators to improve the access allocation process and ensure efficient access management.
• Liaise proactively with stakeholders, maintain access management documentation, and supervise junior staff.
• Assist in the development and improvement of access management processes, provide guidance to users, and ensure compliance with data protection and security policies.

About the Partnership

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, serving over one million patients annually with a budget of over £1.3 billion. It comprises Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH), with five main hospital sites and a commitment to research across multiple medical disciplines. The partnership employs nearly 20,000 staff and focuses on delivering world‑class services for 1.65 million people.

Job Responsibilities

For further details, please see the attached Job Description and Person Specification.

If a high volume of applications is received, the advert may be closed earlier than the stated closing date.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa; therefore, HUTH would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Education & Qualifications

• GCSEs (or equivalent) in English and Maths at Grade C or above, or equivalent relevant experience.
• IT-related qualification or demonstrable experience in an IT support or access management role.
• Relevant qualification in IT, Information Security, or a related field.
• Certification or formal training in access management systems or IT security (e.g., CISSP, CompTIA Security+).

Knowledge, Training & Experience

• Previous experience in an access management, system support, or IT service desk environment.
• Experience managing user access rights, password management, and access control processes.
• Demonstrable experience working with multiple systems and ensuring compliance with access policies.
• Supervisory or mentoring experience for junior staff during high demand periods.
• Experience with incident tracking systems and reporting on access issues, including security breaches.
• Strong understanding of access management principles and practices.
• Familiarity with NHS applications and systems, and ability to act as a Registration Authority Agent.
• Solid understanding of data protection laws and information security protocols, including GDPR and the Computer Misuse Act.
• Proficiency in Microsoft Office Suite and IT systems for access management.
• Excellent attention to detail and ability to maintain accurate records and ensure compliance with timeframes.
• Strong problem‑solving skills, with an ability to analyse access issues and provide effective solutions.
• Experience in an NHS or healthcare environment, specifically within a People or HR services team.
• Experience with NHS Identity or Smartcard management systems.
• Experience in auditing, reporting, and maintaining documentation for compliance with industry standards.
• Experience using system administration tools to manage access rights across multiple platforms.
• Understanding of NHS Digital systems and processes, including national applications such as the Electronic Staff Record (ESR) system.

Communication & Interpersonal Skills

• Excellent verbal and written communication skills, with ability to explain technical information clearly to non‑technical users.
• Ability to provide guidance and training to junior staff.
• Strong customer service skills to manage user expectations and handle inquiries professionally.
• Confidence in liaising with stakeholders, system administrators, and other departments to resolve access‑related issues.
• Ability to negotiate and manage conflicting priorities within a busy environment.

Special Attributes & Other

• Strong organisational skills and ability to manage competing priorities and deadlines.
• Independent work ethic, taking initiative to manage workloads effectively.
• Ability to work well in a team and collaborate across disciplines.
• Adaptable and flexible, remaining calm under pressure.
• Proactive, solution‑focused attitude towards improving processes and systems.

Other Requirements

• Ability to work flexibly to accommodate peak periods, including occasional out‑of‑hours work.
• Willingness to travel to other sites if necessary.
• Ability to work in an open‑plan office environment and handle unplanned interruptions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service to check for previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust