Access Hub Practitioner - Part-Time Frontline Support

Allscreens Nationwide Ltd; Worcester; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

26 days annual holiday + Bank Holidays

Pension Scheme

Sick Pay Scheme

Maternity & Paternity Pay

24/7 Employee Assistance Programme

Calm App access

Employee Engagement Forum

Birthday Day Off

Work-life balance culture

CPD support

Job summary

Onside Independent Advocacy is seeking a part-time SPA Practitioner to join our Access Hub in Worcester. You will be the initial point of contact for children, young people, families and vulnerable adults, triaging needs, assessing risk, and guiding referrals to the right support within and beyond ONSIDE.

You will work in a fast-paced, supportive environment, with full training provided to confidently manage sensitive information and navigate our bespoke database.

Qualifications

• Experience with children, young people or vulnerable adults in a support context.
• Ability to triage, assess risk and safeguarding concerns with compassion.
• Experience in a customer-focused environment and handling sensitive information.

Responsibilities

• Be the first point of contact and handle enquiries with clarity and empathy.
• Triage referrals and guide individuals to appropriate services within and beyond ONSIDE.
• Process referrals, maintain accurate information, and safeguard vulnerable people.

Skills

Empathy & interpersonal skills

Communication

Teamwork

Organisational skills

Customer service

Tools

Microsoft Office

ICT systems

Job description

Onside Independent Advocacy is seeking a part-time SPA Practitioner to join our Access Hub in Worcester. You will be the initial point of contact for children, young people, families and vulnerable adults, triaging needs, assessing risk, and guiding referrals to the right support within and beyond ONSIDE.

You will work in a fast-paced, supportive environment, with full training provided to confidently manage sensitive information and navigate our bespoke database.