Access Associate

Rochester Regional Health; Crosskeys; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare organization is seeking an Access Associate in Crosskeys, UK, to manage patient interactions and streamline the registration process. Ideal candidates will have strong customer service abilities and intermediate computer skills. Responsibilities include scheduling appointments, verifying insurance, and ensuring data accuracy. Join a dynamic team committed to high-quality patient care.

Qualifications

• Preferred: 1 year of customer service experience.
• Preferred: Intermediate computer skills.
• Preferred: Strong customer service and communication skills.

Responsibilities

• Manages incoming calls and provides necessary information.
• Greets patients and provides directions.
• Schedules and preschedules patient appointments.
• Interviews patients for necessary information.
• Handles insurance verification and precertification.
• Collects and processes co-payments and payments.
• Ensures accuracy of all collected data.
• Communicates with external customers.
• Sets up new patient records via Care Connect.

Skills

Customer service experience

Intermediate computer skills

Customer Service and communication skills

Education

Associates Degree

Job description

Job Title : Access Associate

Department : Ambulatory Imaging

Location : Varying

Hours Per Week : 32

Schedule : Monday - Sunday, weekdays day shifts 8 or 10 hours depending on needs of the business, weekend shifts 8 or 4 hour shifts depending on the needs of the business

Sign-On Bonus : $0

SUMMARY :

In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification / authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES :

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.

REQUIRED QUALIFICATIONS :

• None.

PREFERRED QUALIFICATIONS :

• Associates Degree preferred.
• 1 year of customer service experience preferred.
• Intermediate computer skills preferred.
• Customer Service and communication skills preferred.

PHYSICAL REQUIREMENTS :

S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE : $17.65 - $19.30

CITY : Fairport

POSTAL CODE : 14450

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.