Access and Communities Administrator

The Royal Household; St. James's; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious cultural organisation in St. James's is seeking an Access and Communities Administrator to coordinate community programmes and ensure visitors enjoy exceptional experiences. This role requires strong customer service, organisational skills, and a passion for removing barriers to access. Responsibilities include planning sessions, liaising with group leaders, and managing online content. The ideal candidate will thrive in a collaborative environment and promote inclusivity across the organisation. A generous benefits package supports employee wellbeing.

Benefits

25 days annual leave

Non-contributory pension plan

Complimentary lunch on-site

Flexible working options

20% off at Royal Collection Trust Shops

Qualifications

• Previous administrative experience with excellent organisational skills.
• Passionate about accessibility and inclusion.
• Motivated and proactive approach to support others.

Responsibilities

• Support the Access and Inclusion Manager in community programme operations.
• Liaise with community group leaders for planning visits.
• Manage content for access webpages and social media.

Skills

Customer service skills

Organisational skills

Communication skills

Proactive attitude

Job description

About the role

It’s knowing your work helps people to feel welcome, seen and included.

It’s being part of a team that opens up access and community engagement in truly meaningful ways. This is what makes working for Royal Collection Trust so special.

Royal Collection Trust seeks to offer welcoming and inclusive ways for everyone to enjoy the Royal Collection. The Access and Inclusion programme brings a wide range of community groups into our sites and makes sure everyone feels they belong.

As Access and Communities Administrator, your role will be to help coordinate this work and make sure each visitor has the best possible experience.

Key Responsibilities

• You’ll support the Access and Inclusion Manager with the day‑to‑day running of our community programmes, making sure sessions are well planned, properly resourced and run smoothly across our London and Windsor sites.
• You’ll liaise with community group leaders and freelance facilitators, and make sure every detail is considered ahead of each visit.
• Whether you’re preparing reports, greeting groups on site or helping to tidy up after a session, you’ll take real pride in your work and in helping others feel welcome.
• You’ll also help manage content for our access webpages and social media, keeping our information clear, accurate and up to date.
• From drafting meeting minutes to supporting digital sessions online, every task you take on will play a vital role in helping the programme grow and succeed.

In all you do, you’ll help champion access and inclusion across the organisation.

About you

• You’ll have great customer service skills combined with previous administrative experience and excellent organisational skills.
• Most important, is that you’ll be passionate about how we can remove barriers and open up our spaces to those who may not have visited before.
• You’ll be confident communicating with a range of people and able to plan your time well, even when working to tight deadlines.
• You’ll be motivated, proactive and keen to support others, bringing strong written skills and a positive, flexible approach to your work.
• You’ll have a good understanding of access and inclusion, and a disability‑confident mindset.

Benefits

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non‑contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on‑site to keep you fuelled throughout the day.
• Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.