Academy Global Project Manager - EZRA

LHH; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global coaching firm in Greater London seeks an Academy Global Project Manager to oversee complex client projects. This hybrid role involves leading implementations, establishing governance, and mentoring project managers. The ideal candidate has over 5 years of experience in project management, especially in HR consulting or learning and development, and possesses strong interpersonal skills. Benefits include a dedicated personal coach, coaching for friends and family, and a supportive workplace culture.

Benefits

Personal coaching

Charity days

Learning budget

Wellbeing hour

Inclusive workplace

Flexible benefits

Qualifications

• 5+ years managing customer projects, preferably global experience.
• 5+ years in related industries such as HR or organizational development.
• Proficient in multiple project management methodologies.

Responsibilities

• Lead complex projects and ensure smooth execution.
• Define project scope, requirements, and governance.
• Engage stakeholders for effective delivery and experience.

Skills

Project management leadership

Mentoring and coaching

Client relationship management

Strong interpersonal skills

Data simplification and dashboard creation

Education

University degree

Tools

MS Office (PowerPoint, Excel, Teams/SharePoint)

PSA

Salesforce

MS Project

PowerBI

Job description

Description

Position at Ezra Job Role : Academy Global Project Manager - EZRA

Location : London, UK – Hybrid (3 days / week in office)

Who we are

We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The role

The Academy Global Project Manager plays a critical role in delivering EZRA’s solutions and products through large-scale, custom client programs. You’ll lead every stage of project implementation- from requirements gathering to successful close, ensuring a seamless rollout that exceeds client expectations. In this role, you’ll collaborate with a global team, mentor and coach other project management professionals, and champion best practices. Your focus will be on strengthening client relationships, simplifying complex delivery, and creating a high-quality experience that drives impact. We’re looking for someone motivated and passionate about leading complex projects, with a strong customer and revenue focus, a proactive approach to collaboration, and the ability to thrive in a fast-changing, matrixed environment.

What you’ll do

• Lead complex projects: Provide project management leadership for large-scale client programs, partnering with account teams and program managers.
• Define and set up projects: Collaborate with sales and solutions to establish scope, charter, and requirements; align customer expectations with delivery processes, tracking, and reporting.
• Establish governance: Create clear roles, structures, and communication plans to ensure effective delivery and stakeholder alignment.
• Manage execution: Oversee project plans, schedules, RAID logs, and trackers; control changes in scope, schedule, cost, and risk.
• Client-facing leadership: Act as the primary escalation point, ensuring deliverables are met, issues resolved, and decisions facilitated.
• Resource coordination: Secure and manage resources at global, regional, and local levels to achieve outcomes.
• Drive collaboration: Engage stakeholders to ensure seamless delivery and customer experience; write and execute communications for teams and participants.
• Monitor and report: Track benefits, outcomes, KPIs, and metrics; support continuous improvement initiatives.
• Optimize processes: Leverage resources effectively to improve efficiency and mature project management discipline.
• Mentor and educate: Guide other project managers, onboard new team members, and consult stakeholders on project management best practices for L&D

What you’ll need

• 5+ years managing customer projects (global experience preferred) and
• 5+ years in relevant industries (HR, learning, higher education, organizational development). L&D industry experience in HR consulting, talent management, leadership development or coaching is highly desirable.
• Proven ability to mentor, onboard, and build engaged, people-first teams; strong delegation and prioritization skills.
• Formal training / certifications; ability to apply multiple methodologies; experience defining processes to improve efficiency.
• Proficient in MS Office (PowerPoint, Excel, Teams / SharePoint); tech-savvy with tools like PSA, Salesforce, Clarity, MS Project, PowerAutomate, PowerBI.
• Skilled in tracking delivery details, simplifying complex data, and creating dashboards that drive decisions.
• Excellent interpersonal, listening, and presentation skills; able to influence, manage conflict, and integrate customer perspectives.
• Comfortable operating in high-change, matrixed environments; proactive and resourceful at all organizational levels.
• University degree strongly preferred.
• Fluent in English (additional language within geography preferred).

What we offer

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-HybridWe’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.