Academic Services Administrator

GEDU CAREERS; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A higher education institution in Manchester is looking for an Academic Services Administrator to provide comprehensive administrative support within the Registry Team. The candidate must possess higher education experience, strong IT skills, and excellent communication abilities. Responsibilities include processing student withdrawals, supporting enrolment, and managing data updates. The role offers a permanent contract and attractive benefits such as holiday allowance and performance bonuses. This position requires a proactive approach and the ability to handle sensitive information.

Benefits

25 days annual leave plus public holidays

Flexible Benefits like Cycle to Work

Perks@Work discounts platform

Reward and recognition programme

£500 award for employee referrals

Discretionary annual performance bonus

Qualifications

• Experience in higher education is required.
• Strong customer-focused approach to service delivery.
• Proficiency in MS Office applications such as Excel, Word, Outlook.

Responsibilities

• Process student withdrawals and cancellations to meet KPIs.
• Update the Student Record System daily, ensuring data accuracy.
• Support enrolment activities and administration for Assessment Boards.
• Manage queries from students and staff via various channels.
• Input board outcomes into the Student Records System.

Skills

Higher Education experience

Customer/student focused approach

Strong IT skills with MS Office

Excellent communication skills

Teamwork ability

Ability to work under pressure

Problem-solving skills

Initiative and judgement

Job description

Job Description

Department:Registry

Location:Manchester

Type of Contract:Permanent

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:Changing Lives through Education

The Role:The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.

This role is not eligible for visa sponsorship!

What the role involves:

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

About You:

• Higher Education experience
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.
• A can-do attitude with well-developed problem-solving skills
• Ability to use initiative and judgement to resolve matters.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.