Academic Communities and Representation Coordinator

Greenwich Students' Union; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Greenwich Students' Union is seeking an Academic Communities and Representation Coordinator to establish and manage opportunities for academic communities and student reps at the University of Greenwich. You will empower students and foster a sense of community, building strong relationships with staff across the Faculty of Business at the Greenwich site.

Reporting to the Academic Communities and Representation Manager, you will design training for Academic Reps, support events and budgets,

Qualifications

• Experience in youth, education, student union or related membership organisation.
• Experience working in a multi-functional team.
• Experience in project management.
• Experience collaborating with a range of stakeholders and partners.

Responsibilities

• Develop engaging activities to connect students with peers at an academic level.
• Capture data and produce insights to inform new projects and improve student experience.
• Support APP submissions and Steering Group activities.
• Collaborate with students and staff to address NSS and feedback issues.

Skills

Team collaboration

Project management

Stakeholder engagement

Problem solving

Time management

Job description

JOB PURPOSE

The Academic Communities and Representation Coordinator will be responsible for establishing and managing a number of opportunities for and supporting the development of academic communities and student reps. The role will empower students and support them to come together and make positive connections and foster a sense of community at the University of Greenwich. This role is key in creating strong relationships between students, GSU and University staff for the Faculty of Business at the Greenwich site.

Reports to: Academic Communities and Representation Manager

Responsible for: Occasional student staff, interns or ambassadors on an ad-hoc basis

Department/Service

This role sits within the Student Voice & Representation function, within the Membership Services department. This covers key areas such as; Advocacy & Policy and Engagement & Opportunities. We provide a high-quality service for students, that they can shape, steer and be at the heart of.

Duties and Key Responsibilities

This postholder will be part of the Membership Services Team and will be expected to contribute to the department's wider objectives and planning.

The post holder will:

• Work with theUniversity of Greenwich to develop an engaging programme of activity throughout the year to ensure students have the opportunity to connect with peers at an academic level.
• Capture and apply data into regular insights and reports to inform and develop new projects and ideas, to improve student experience and inform our service provision.
• Contribute to the annual APP Student Submission and the University’s APP Steering Group.
• Work in partnership with students and University colleagues to improve areas with lower-performing NSS scores and student feedback.

Support the growth and development of Academic Communities and Student Reps

• Design and deliver opportunities for training and development of Academic Reps and Communities across physical and digital mediums where appropriate.
• Provide support for events and activities, including ensuring relevant practices and procedures are followed, building communications plans and managing budgets.

Be an engaged and active member of the Student Voice & Representation team

• Contribute regularly and work collaboratively with peers and student representatives.
• Ensure that campaigns and policy work is student-led and representative of student interests by monitoring matters raised by Programme Representatives, Full-Time and Part-Time Officers and other elected student leaders to identify common trends.
• Contribute to the planning and delivery of the SLTA’s (Student Led Teaching Awards) as well as supporting GSU Elections, Welcome, the Officer Induction Programme and wider GSU projects and events.

Monitoring and Evaluation

• Prepare information, statistics, and trends about key services relating to Representation and APP, ensuring data is collected, analysed, and reported on.
• Ensure evaluation mechanisms are embedded and that findings are shared and used to implement learnings.

Budget and Financial Management

• Deliver activity within the allocated budget and ensure these are effectively managed.
• Ensure suitable financial procedures are in place when dealing with student finances.
• Process invoices or equivalent, relating to the aforementioned budgets, where care, accuracy and security are important.

Stakeholder management

• Collaborate with GSU colleagues, particularly the Engagement and Operations and Advice Teams, to ensure we have a consistent approach to how we work with and support students.
• Build and maintain strong working relationships with elected students, relevant UoG staff and our partners at Kent Union and Christ Church Students Union to ensure we shape services students want and need, taking into consideration the varying campus priorities.
• Support students from all demographics, and particularly those from under-represented groups in order to understand barriers to participation and issues affecting them, as well as solutions.

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote liberation, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and/or clients or staff and project data.
• Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

Personal Specification

Experience

• Relevant experience working or volunteering in the youth, education, student union or other membership organisation.
• Experience of working as part of a multi-functional team.
• Experience of project management.
• Experience of working with a range of stakeholders and partnership working.

Skills and Abilities

• Ability to work within a high-performing team.
• Ability to troubleshoot difficult situations and deal with them calmly, efficiently and effectively.
• Ability to produce confident, clear written reports.
• Awareness of basic IT packages.
• Excellent time management and organisational skills with the ability to reach deadlines, within agreed budgets and to a consistently high standard.
• Ability to write and deliver clear project plans and be able to effectively communicate these.
• Ability to stay focused and efficient in the face of changing priorities.
• Track record of successfully developing and implementing projects.

Knowledge

• Awareness of current issues within the higher education sector and barriers to participation.
• Understanding of University structures and extracurricular volunteering.

Education/Training

• No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required.

Personal Attributes and other requirements

• Able to travel extensively within the Borough and Region.
• Able to work occasional evenings and weekends as role requires.
• May need to stay overnight for training and conferences. Advance notice given for flexibility.
• Works well in a team with a flexible approach to work.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of the organisation.