Aberdeen IT Service Delivery Lead, 24/7 Excellence

Elevation Recruitment Group; Aberdeen City; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment firm is seeking a Service Delivery Manager in Aberdeen to lead a team of engineers ensuring top-notch customer support around the clock. Responsibilities include managing service delivery performance, improving processes, and collaborating closely with senior leadership. The ideal candidate should have proven experience in service delivery management and a solid understanding of IT service management frameworks.

Qualifications

• Proven experience in service delivery management.
• Strong understanding of IT service management frameworks.

Responsibilities

• Lead and develop a team of engineers for 24 / 7 customer support.
• Improve processes and manage service delivery performance.
• Work closely with senior leadership.

Job description

A recruitment firm is seeking a Service Delivery Manager in Aberdeen to lead a team of engineers ensuring top-notch customer support around the clock. Responsibilities include managing service delivery performance, improving processes, and collaborating closely with senior leadership. The ideal candidate should have proven experience in service delivery management and a solid understanding of IT service management frameworks.