A&E Hospital Intervention Caseworker

St Giles Trust; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

A well-established charity in Coventry is looking for an A&E Hospital Intervention Caseworker to support vulnerable young people in emergency departments. The role includes assessing needs, creating support plans, and providing holistic services. Applicants should have experience working with young people and relevant qualifications. Competitive salary and generous leave are offered, with a strong commitment to equity and inclusion.

Benefits

Competitive salary

Generous leave allowance

Flexible working

Employee perks programme

Qualifications

• Experience providing support, advice and advocacy.
• Experience assessing needs of young people at risk.
• Experience using support plans to access services.
• Experience engaging with challenging young people.

Responsibilities

• Assess clients and produce support and risk management plans.
• Promote inter-agency collaboration for service delivery.
• Provide holistic support including housing, social services.
• Close cases positively and identify ongoing support routes.

Skills

Personal experience of the criminal justice system

Experience working with vulnerable young people

Excellent IT skills

Interpersonal and communication skills

Ability to work flexibly

Education

Relevant qualification or working towards one

Job description

Fixed term contract until 27 March 2026

Coventry Hospital

Ref : AEC-251

Are you a proactive, collaborative and empathetic individual with substantial experience of working with high-risk vulnerable young people? Do you have a proven record of working effectively as part of a multidisciplinary team, and have a flexible, empathetic approach to your work?

If so, join St Giles as an A&E Hospital Intervention Caseworker , where you will play a vital role in supporting young people admitted to emergency departments right through to their discharge back into the community.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first‑hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As our A&E Hospital Intervention Caseworker , you will be embedded in Coventry Hospital’s emergency department where you will assess referred clients and produce support and risk management plans based on your assessments. You will promote inter‑agency collaboration in the assessment and planning process, and including appropriate agencies in the delivery of the service. You will also develop and maintain relationships with partner agencies, including hospital, police, local authorities and other voluntary organisations, and liaise closely with other St Giles teams with reference to referrals, avoiding duplication.

We will count on you to deliver a holistic support service, working solo or with colleagues as the situation dictates, where you will provide a practical service that will include social and housing support, accompanying to appointments, ETE options, benefits work and debt advice. Closing cases efficiently and positively, identifying a referral route for the client that will identify agencies that can be used for on‑going support, and promoting the value of lifestyle changes to the client group are also essential duties.

What we are looking for

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and / or experience of working with vulnerable young people and / or families
• Substantial experience of providing support, advice and advocacy and communicating effectively the needs of clients to other professionals
• Substantial experience of assessing the needs of young people at risk of significant harm
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• To have a relevant qualification to a good standard or be working towards one
• Excellent IT, interpersonal and communication skills, both verbal and written
• A professional, collaborative and flexible approach to your work

Please note : as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult and Child with Child Barred DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and / or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date : 2 December 2025 at 9 am.

Interview date : Week commencing the 8th of December 2025.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointmen