A&E Clerical Officer

NHS; Sefton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent healthcare organization in the UK is looking for a part-time Receptionist for the Emergency Department. The successful candidate will possess strong communication skills and be able to manage various administrative tasks under pressure. The role requires flexibility in working hours, including nights and weekends. Successful performance necessitates standard keyboard skills, a background in customer service, and the ability to use initiative. This position offers the opportunity to work in a busy hospital environment supporting patient care.

Qualifications

• Must be educated to GCSE level or have equivalent experience.
• Standard keyboard skills are essential.
• Good knowledge of Administrative Systems is required.

Responsibilities

• Work flexible shifts covering colleagues' absences.
• Perform data entry and manage patient inquiries.
• Handle complaints and support effective communication.

Skills

Standard keyboard skills

Ability to move case notes as required

Ability to use own initiative when dealing with patient's enquiries

Good organisational skills

Ability to prioritise own workload

Excellent interpersonal skills

Detail oriented

Good verbal and written communication skills

Education

Educated to GCSE level or equivalent experience

European Computer Driving Licence (ECDL)

Job description

Job summary

We are currently expanding our team in ED Reception. We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department. The successful candidate will need to possess excellent communication skills and must be able to work under pressure. Working with minimal supervision the candidate must be able to use their own initiative. Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults' andchildren's accident and emergency services, intensive care and a range of medical and surgical specialities. Women's and children's services,including maternity, are provided at Ormskirk hospital. The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West,North Wales and the Isle of Man. The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

Main duties of the job

The successful candidate will need to be flexible to covertheir colleagues' shifts for annual leave and sickness. Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given. The successful candidate will be expected to work 15 hours per week over a 24 hour period which will include days, nights, weekends and BankHolidays. This post will be subject to a Standard DBS Check.

About us

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals. From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision

Our Vision is to deliver 5 Star Patient Care:

• CARE that is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available.

Details Date posted

17 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

409-7438630

Job locations

Southport Hospital

Town Lane

Southport

PR8 6PN

Job description Job responsibilities

Please see job description for full details of role responsibilities:

Please note this vacancy may close early upon receipt of sufficient applications

Person Specification Qualifications Essential

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)

Desirable

• NVQ 2 in Customer service

Knowledge and Experience Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous reception experience
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System

Skills Essential

• Standard keyboard skills
• Ability to move case notes as required
• Ability to use own initiative when dealing with patient's enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Mersey and West Lancashire Teaching Hospitals NHS Trust

Southport Hospital

Town Lane

Southport

PR8 6PN

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)