999 Emergency Call Handler — Flexible Shifts & Training

SECamb; Crawley; On-site; GBP 24,000 - 26,000; Full time

Job summary

A regional emergency service in Crawley is seeking an Emergency Medical Advisor. You will interact with callers in urgent situations, gather critical information, and offer assistance using the NHS Pathways system. Candidates should possess strong communication skills and the ability to work under pressure. The role includes comprehensive training and various shifts, offering a competitive salary and various employee benefits.

Benefits

Competitive salary

Unsocial hours enhancements

35 days' annual leave

Flexible working hours

Free parking

Training and development access

Qualifications

• Educated to GCSE or Functional Skills level with fundamental Maths, English, and ICT skills.
• Level 2 qualifications in Customer Service or Health and Social Care.
• Strong IT skills and previous experience in a computer-based role.

Responsibilities

• Serve as the first point of contact for emergency calls.
• Collect detailed information from callers in emergency situations.
• Provide assistance and advice while ensuring caller safety.

Skills

Empathy

Communication skills

Ability to work under pressure

Problem-solving skills

Teamwork

Education

GCSE or Functional Skills level

Level 2 in Customer Service or Health and Social Care

Tools

NHS Pathways system

Computer skills

Job description

A regional emergency service in Crawley is seeking an Emergency Medical Advisor. You will interact with callers in urgent situations, gather critical information, and offer assistance using the NHS Pathways system. Candidates should possess strong communication skills and the ability to work under pressure. The role includes comprehensive training and various shifts, offering a competitive salary and various employee benefits.