999 Emergency Call Handler - Essex | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An emergency services organization in Chelmsford is seeking Call Handlers to manage operational calls and provide pre-arrival advice. Candidates need a good standard of education and computer literacy. Training will be provided, and no clinical experience is necessary. Applicants are encouraged from all backgrounds, promoting diversity within the team.

Qualifications

• Candidates will need to pass two online assessments and undergo enhanced background checks.

Responsibilities

• Answer operational calls that come into the EOC.
• Utilise clinical triage software system to prioritise calls.
• Enter information into the Computer Aided Dispatch (CAD) system accurately.

Skills

Good standard of education: 4 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience

Good computer literacy

Some call-centre experience

Job description

Overview

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!

We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.

Responsibilities

Answer operational calls that come into the EOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre‑arrival advice to callers where appropriate.

Qualifications & Skills

• Good standard of education: 4 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience.
• Good computer literacy.
• No clinical experience required, though some call‑centre experience would be an advantage.
• Candidates will need to pass two online assessments and undergo enhanced background checks.

Training and Support

All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required.

Location & Working

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We encourage applications from under‑represented groups such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We support our employees to achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests, and welcome flexible working requests.

Application Process

How to apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement – your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.

Further Information

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification.

Please note, should you be successful in your application, you will be required to undergo pre‑employment checks, prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

This advert closes on Monday 6 Oct 2025