999 Clinical Supervisor - Medway

South East Coast Ambulance Service NHS Foundation Trust; Brompton; Remote; GBP 60,000 - 80,000; Part time

Job summary

A regional healthcare service in the UK is seeking experienced clinicians to provide remote clinical assessments and support to the Emergency Medical Advisors. Candidates must have Band 5 experience and willingness to work in a virtual care model. The role includes assessing cases, managing incidents, and leading clinical decision-making within the Emergency Operations Centre. A full time commitment to training is required and it offers a competitive benefits package.

Benefits

Full NHS pension scheme

Minimum 27 days holiday

Personal development opportunities

Access to NHS discounts

Qualifications

• Experienced, compassionate clinicians at Band 5 level ready to progress to Band 6.
• Demonstrated experience within the NHS or equivalent clinical setting.
• Comfortable working within a virtual care model.

Responsibilities

• Deliver remote clinical assessment and triage for 999 callers.
• Support and coach EMAs and dispatch teams within the EOC.
• Manage incidents to ensure patient safety and resource allocation.

Skills

Compassionate clinician

Clinical decision-making

Effective communication

Negotiation skills

Education

Experience at Band 5 level ready to progress to Band 6

Tools

Clinical decision-support technology

Job description

Job Overview

Provide remote clinical assessments, onward referrals or home‑management advice using clinical decision support software and other IT systems for patients presenting to the 999 service. Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC. Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.

Communicate effectively with patients, carers, colleagues and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals. Act as a point of clinical leadership and decision‑making within the EOC, including safeguarding and capacity/consent decisions.

Key Responsibilities

• Deliver remote clinical assessment and triage for 999 callers.
• Support and coach EMAs and dispatch teams within the EOC.
• Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate resource allocation.
• Communicate effectively with patients, carers, colleagues and other healthcare professionals, using negotiation skills to coordinate care and facilitate referrals.
• Serve as a point of clinical leadership and decision‑making within the EOC, including safeguarding and capacity/consent decisions.

Qualifications & Experience

• Experienced, compassionate clinicians at Band 5 level ready to progress to Band 6.
• Demonstrated experience within the NHS or equivalent clinical setting.
• Comfortable working within a virtual care model and using clinical decision‑support technology.
• Willingness to complete full‑time training and mentoring programmes.

Additional Requirements

• COVID‑19 vaccination required unless medically exempt.
• Disclosed and Barring Service (DBS) check (basic, standard or enhanced depending on the role).
• Must be over 18 years of age.
• Willingness to travel between sites and hold suitable car insurance if required.
• Commitment to a shift rota covering evenings, nights, weekends and bank holidays.

Benefits and Working Conditions

• Salary on AFC pay scales, starting at the bottom point of the band to which you are appointed.
• Full NHS pension scheme.
• Minimum 27 days holiday each year, increasing after five years of service.
• Personal and professional development and training opportunities.
• Salary sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Wellie‑winning well‑being hub.
• Access to NHS discounts for employees.
• Permanent part‑time contracts (minimum 15 hours per week) with 24/7 coverage required.

Training Commitment

• 8.5 weeks full‑time NHS Pathways 999 training.
• 2 weeks NHSP training.
• 1 week CAD training (Mon‑Fri).
• 2 weeks EMA mentoring (shift work).
• 1 week NHSP clinician training (Mon‑Fri).
• 2 weeks additional mentoring (shift work).

Equality and Diversity Statement

We actively support equality of opportunity for all staff and welcome applications from individuals irrespective of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups. The Equality Act 2010 protects disabled people, including those with long‑term health conditions and learning disabilities. We make reasonable adjustments to ensure fair and equitable selection processes and interview opportunities.