999 Clinical Advisor

South Central Ambulance Service Nhs Foundation Trust; Harwell; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Wellbeing support

Learning and development

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking experienced paramedics and nurses to join the Integrated Contact Centre as 999 - Clinical Advisors. You will monitor live 999 calls, provide clinical oversight, and make real-time triage decisions using decision-support software.

Role emphasizes clinical judgement in a fast-paced environment with patient safety at the forefront. Training and qualification requirements are outlined in the job description, with a clear recruitment

Qualifications

• Recognised Nursing/Emergency Care Practitioner/Paramedic qualification.
• Valid registration with NMC or HCPC.
• Desirable mentorship qualification and experience.
• UK Registration as per NHS requirements.

Responsibilities

• Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems.
• Assess incoming symptom-based calls and determine urgency and priority.
• Provide evidence-based clinical advice and support onward referral within the NHS.
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
• Contribute to achieving national ambulance standards and local performance targets.
• Participate in team meetings and work with managers to maintain strong performance.
• Engage in monthly call audits and ongoing self-reflection.

Skills

Clinical decision making

Teamwork

Job description

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from October 2026.

Main duties of the job

• Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
• Assess incoming symptom-based calls and determine urgency and priority.
• Provide evidence-based clinical advice and support onward referral within the NHS.
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
• Contribute to achieving national ambulance standards and local performance targets.
• Participate in team meetings and work with managers to maintain strong performance.
• Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions, Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job responsibilities

The Recruitment Process

The recruitment process consists of 2 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career.

Please see Job Description and Person Specification for full details on this role.

Person Specification

Qualifications

Essential

• Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
• Valid registration with NMC or HCPC

Desirable

• Recognised mentorship qualification and experience

Knowledge

Essential

• Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
• Extensive clinical knowledge
• Significant post qualification experience in acute or primary care
• Triaging

Desirable

• Telephone triage experience
• Experience of supporting others in clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see the NHS Careers website.

South Central Ambulance Service NHS Foundation Trust is committed to equal opportunities and welcomes applications from all sections of the community.