8 Hr Customer Consultant Fixed Term

The Body Shop International Limited; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

50% product discount

30% on Gifts

Free product samples

Volunteer time

Community partnerships

Job summary

The Body Shop International Limited in London is seeking a Customer Consultant on a fixed-term basis. You will welcome customers, advise on our cruelty-free products and share the brand philosophy to help shoppers find a range that fits their lifestyle.

You will learn our products, their origins, and how Community Trade ingredients support communities. The role offers onboarding, flexible shifts, and the chance to grow within the brand while actively contributing to our ethical activism.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to engage customers and convey product benefits clearly.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Offer advice to customers and provide inspirational insights into The Body Shop products and philosophy.
• Learn products origins and ethically sourced ingredients and proactively engage customers to match preferences.
• Support store management in achieving sales and profit through exceptional customer service.

Skills

Customer service engagement

Communication

Flexible availability

Job description

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for

• Interest in connecting with customers to drive customer engagement
• Open availability for evening, weekend, and holiday shifts.
  

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Volunteer time so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Personal Conduct

Commerciality

Purpose

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8 hr Customer Consultant Fixed Term London, GB