751 - Universal Credit Job Centre - Work Coach - Executive Officer - South West Scotland

Department for Work and Pensions (DWP); Folly Gate; On-site; GBP 32,000 - 37,000; Full time

Job summary

A UK government agency is seeking a Work Coach to support customers in claiming benefits and assist them with job search actions. The ideal candidate will possess strong communication and coaching skills, be proficient in navigating computer systems, and handle customer inquiries effectively. This role offers competitive benefits, including a generous pension contribution.

Benefits

Civil Service Defined Benefit Pension scheme

Generous pension contribution

Qualifications

• Effective communication skills both verbally and in writing.
• Ability to understand and explain complex information.
• Coaching skills to help customers improve their job search.
• Proficient in navigating various computer systems.
• Ability to handle difficult situations calmly.

Responsibilities

• Support customers claiming various benefits.
• Advise on job search actions and match to vacancies.
• Ensure compliance with the Equality Act 2010.
• Build positive customer relationships.
• Make timely decisions based on customer needs.

Skills

Effective communication skills

Ability to understand complex information

Coaching skills

Navigating computer systems

Handling telephony queries

Job description

Overview

This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re‑locate to at your own expense. Work Coaches are office‑based roles where you will need to attend in person every working day so please consider this fully when selecting your preferences. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Qualifications

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
• You'll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

If you're looking for a career that makes a clear and positive difference to people's lives, then being a Work Coach may be an ideal role for you! You can find out more and apply here.

Inclusion & Equality

DWP is committed to being an equal opportunities employer and we aspire to be the most inclusive employer in the United Kingdom.

Disability Confident

Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £32,137 DWP contributes £9,310.08. Find out what benefits a Civil Service Pension provides.