7.5T Customer Delivery Driver Technician

jlp; Monkspath; On-site; GBP 33,000 - 45,000; Full time

Job summary

John Lewis Partnership is seeking a Technician Specialist to join a two-person delivery crew and install home products. You’ll drive a 7.5-tonne vehicle, provide exceptional customer service, and coach team members on installations and service quality.

Evening premiums apply (3.25 per hour 18:00-22:00; 4.25 per hour 22:00-06:00). Heavy lifting is required; pre-employment checks may apply. Based at Cranbrook Way, Solihull.

Qualifications

• Previous installation experience is required; accreditation will be provided.
• Licence: Manual C1 with up to 6 points.
• DCPC and Tachograph Card required by start date.
• Experience driving a 7.5-tonne vehicle.
• Strong customer-facing and communication skills.

Responsibilities

• Deliver and install products to customers' homes as part of a two-person crew.
• Be ambassador for John Lewis with outstanding customer service.
• Coach and develop delivery driver colleagues on service standards.
• Assist warehouse with loading deliveries and route preparation.
• Install products efficiently and demonstrate usage to customers.
• Keep up to date with new products and tech.
• Maintain a safe working environment.

Skills

Manual C1 Licence UK

DCPC

Tachograph Card

7.5t vehicle experience

Customer-facing

Verbal communication

Tech literacy

Job description

ABOUT THE ROLE

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Closing Date:
September 20, 2026

Pay:
£32,500.00 - £44,500.00 Annual

Contract Type:
Permanent

Hours of Work:
Varied hours of full time work 41 hours a week on a 5 week rota and working 3 in 5 Saturdays between the hours of 06:00 - 17:00.

Job Level:
Partnership Level 9

Where You'll Be Working:
Cranbrook Way Customer Delivery Hub (John Lewis & Partners), 4 Cranbrook Way, Solihull, B90 4GT

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with i