5G Core Support Engineer – Tier-3, Remote UK

Isero Ltd; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology provider in the UK is seeking a Technical Support Engineer to assist in 5G Core network solutions. The ideal candidate will have experience in resolving tier-3 support issues, knowledge of mobile core technologies, and a proactive attitude. This role offers a unique opportunity to work with cutting-edge technologies in a dynamic environment. Apply now for an informal conversation about the role.

Qualifications

• 2+ years of experience in customer support resolving tier-3 level requests.
• Experience with 4G or 5G Mobile Core technologies and 3GPP protocols.
• Proficient in analyzing call traces and network troubleshooting.

Responsibilities

• Resolve tier-3 level requests for front line support activities.
• Support customers in installation and upgrade of core software solutions.
• Plan and manage customer-facing procedures.

Skills

Commercial customer support experience

4G/5G Mobile Core network technologies

Network analysis tools (e.g., Wireshark)

Ability to analyze call traces

Linux systems management

TCP / IP protocols knowledge

Job description

A leading technology provider in the UK is seeking a Technical Support Engineer to assist in 5G Core network solutions. The ideal candidate will have experience in resolving tier-3 support issues, knowledge of mobile core technologies, and a proactive attitude. This role offers a unique opportunity to work with cutting-edge technologies in a dynamic environment. Apply now for an informal conversation about the role.